"We have stayed here many times. It has always been awesome....but there has been a remodel...it's even better...Thanks for a fabulous stay...we will be back."

"The staff were very helpful and welcoming. Nice clean and plenty of room, room. Food was reasonably priced and very good. Parking was no problem."

"Good business trip"

"Serviceable but very worn and in need of a refresh."

"All good"

"The room was compact but clean and comfortable; however its position on the ground floor at the front of the hotel meant that the busy road was just a pavement width from the window and the road noise was loud, intrusive and constant. I expect the rooms at the rear of the hotel would offer a quieter experience. The food at the hotel’s restaurant over the road was good quality and value. The staff were friendly and helpful, and worked hard to service the hotel reception and restaurant over the...

"Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall...