Find hotels near The Custard Factory, Birmingham from AED 213

"The room and decor are absolutely gorgeous. What an elegant place to stay. "

"The staff were extremely friendly and helpful. Rooms were spotless and decorated to a high modern standard. Would definitely stay here again. Excellent value for money."

"Room was fine, clean and tidy on arrival. We didn’t visit the restaurant so can't comment on dinner/breakfast etc. Bar was good with the usual drinks on offer, priced as you would expect for a hotel. Staff were brilliant, polite, helpful, engaging and patient. We arrived very early, staff were happy to securely store luggage for us until check-in (after we'd been to the rugby game at Villa Park). Later on, the barman was very helpful and friendly with our two young children... being very patient while they took an age to decide what colour J2O they would like! 😄 Receptionist was genuinely interested in our rugby game the next morning... really nice, genuine staff."

"We had a Family room as there were 4 of us. Room was perfect for what we needed. However, checking in was a struggle. Whoever I had at the desk was very distant focus wise when we approached. On my booking, their checking in police was stated as: - Check-in time starts at 3:00 PM - Check-in time ends at midnight - Minimum check-in age is: 18. I approached the small desk with my booking number (the email confirmation) at the desk. The very half arsed guy asked for ID, which wasn't a requirement. I've been to many hotels prior and have never been asked that. He made it difficult trying to say I need proof of ID, which I never carry a wallet. He then asked if I had a photo of ID, which is wrong even if asking for ID. Now despite this I was happy we had our room as this was for a 30th Birthday Celebration in BHam, but it ended up not being the end of this. Said guy that sorted our digital keys set them up to expire a day earlier than we were supposed to leave. Shout out to the other receptionist James, he sorted out our keys and realised the other dopey guy made an mistake. Genuinely had a good experience with him and made me feel welcomed."

"Great location and staff were amazing "

"Room could do with openable windows."

"Central place .rooms are extra small specially if you are bit overweight you have to think about staying in this hotel , didn’t took breakfast so not sure , "

"Brilliant location. Good, but slightly tired hotel. No hot water in the morning but they did accept the issue. Staff were lovely. "

"Room was booked for 27/28 March. Got a called on the 24th to say the room was unavailable and they were cancelling my room. All alternative hotel prices weee now up 50%. Had to cancel 1 days stay in birmingham and footed a train alteration fee. Will NEVER book at the cube again! "