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El Paraiso Hotel Tulum

3.5 star property
On private beach with 2 outdoor pools, near Tulum National Park

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El Paraiso Hotel Tulum offers a beach escape with white sand and clear waters. Guests enjoy a free continental breakfast, beachfront restaurant, outdoor pool, garden bar, and a spa with hot stone massages near Tulum National Park.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • Housekeeping
The current price is AED 841
AED 1,033 total
includes taxes & fees
8 Dec - 9 Dec

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

1 bedroom, premium bedding, down comforters, minibar

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Mini-fridge
Smart TV
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Mini-fridge
Separate bedroom
Ceiling fan
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Bungalow, Multiple Beds

Exclusive Bungalow, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Exclusive Bungalow, Multiple Beds

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
  • 89 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Down duvet
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Double Room

Luxury Double Room | 1 bedroom, premium bedding, down comforters, minibar

Luxury Double Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Smart TV
Down duvet
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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Exterior

Conrad Tulum Riviera Maya

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  • On private beach
  • Pool
  • Spa
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9.2 out of 10, Wonderful, 276 reviews
The price is AED 1,093
AED 1,509 total
includes taxes & fees
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About the neighborhood

Map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 1 min walk - 0.0 km
  • Jaguar Park - 1 min walk - 0.0 km
  • Playa Paraiso - 5 min walk - 0.4 km
  • Las Palmas Public Beach - 8 min walk - 0.7 km
  • Tulum Mayan Ruins - 6 min drive - 1.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 59 min drive

Restaurants

  • ‪Carl's Jr. - ‬7 min drive
  • ‪Playa Pescadores - ‬9 min walk
  • ‪Häagen-Dazs - ‬10 min drive
  • ‪Frosty's - ‬10 min drive
  • ‪Panza Tulum - ‬8 min drive

About this property

El Paraiso Hotel Tulum

Family-friendly hotel near Playa Paraiso
Located close to Tulum National Park and Tulum Mayan Ruins, El Paraiso Hotel Tulum provides free cooked-to-order breakfast, a beach bar, and designer stores on site. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and beach massages. Treat yourself to a Swedish massage at El Paraiso, the onsite spa. The on-site Mexican cuisine restaurant, El Paraiso Restaurante, offers brunch, lunch, light fare, and ocean views. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
You'll also enjoy perks such as:
  • 2 outdoor pools along with sun loungers and pool umbrellas
  • Free self parking
  • Free bicycle rentals, a free beach club on site, and tour/ticket assistance
  • Multilingual staff, bicycle tour information, and books
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • Balconies or patios, wardrobes/closets, and recycling

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Paraiso Restaurante

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Books
  • Designer stores
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Beach toys
  • Mini-fridge
  • Pool toys
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Deep-tissue massages
  • In-room massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 1 floor
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

El Paraiso Hotel Tulum Hotel
El Paraiso Hotel Tulum Tulum
El Paraiso Hotel Tulum Hotel Tulum

Frequently asked questions

Does El Paraiso Hotel Tulum have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–9:00 PM.

Is El Paraiso Hotel Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at El Paraiso Hotel Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at El Paraiso Hotel Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is El Paraiso Hotel Tulum located?

Located in Zona Hotelera, this beachfront hotel is in a national park and within 1 mi (2 km) of Playa Paraiso and Tulum Mayan Ruins. Tulum National Park and Tulum Beach are also within 3 mi (5 km).

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El Paraiso Hotel Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 144 reviews
Rating 8 - Good. 26 out of 144 reviews
Rating 6 - Okay. 7 out of 144 reviews
Rating 4 - Poor. 1 out of 144 reviews
Rating 2 - Terrible. 4 out of 144 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room, beach easy access and views. Hope they can serve dinner some day.
Stayed 4 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, right on the beach. Nice staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Emily

Liked: Property conditions & facilities
Everything was perfect! It’s truly paradise.
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like all the environment except for 1 part of the room, it was under construction and it looked strange even tough it was covered. Besides that, the people and the rest of the hotel were amazing. Thank you.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly what we were looking for. Small hotel but beautiful inside and out! Steps from the beautiful beach and beach club that offers lounge beds for your full day on the beach. There is also a restaurant on site where breakfast is included. The food was great! The hotel is in a national park which was very nice. There are a few restaurants in walking distance and there is a tram that takes you throughout the park during the day. Also a museum that is free!! The ladies at the reception desk were very helpful. They reserved restaurants for us and excursions! They kept in contact with us throughout. My family of 3 felt very safe and we had the best time! We will definitely be back here!
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paraiso Beach -3 night stay with family

Beach front property, facing east so you can watch beautiful sunrises! If you like a little quietness and low key stay, this is away from the town center. Beautiful location. Thera a lot of construction happening in Tulum and it was a little hard to find the entrance to the hotel. It is actually located inside the National Park and walking distance to the Tulum Mayan Ruins. We stayed for 3 nights with my family of 5. Breakfast was great and free!
Stayed 3 nights in May 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was perfect. The staff were very helpful! Especially the reception personnel. The rooms and grounds were always clean. The food was on point!! Perhaps the only minor issue is the lack of access to food after 6pm. Though this is temporary due to the construction, the staff was always ready to help in any way. They literally went above and beyond to accommodate. I’m grateful that we decided to stay here. Looking forward to returning when we visit again.
Stayed 4 nights in Sep 2023

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked the option to not have my room cleaned daily. A DO NOT DISTURB sign would've been nice to hand on the door handle.
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful but hard to move around

The beach is spectacular and it feels special to be right in the national park. Good food and good service. I was dissapointed to learn that even though the hotel only has 10 rooms, the beach area is public and they actually rent beds to people that are not staying in the hotel. I was looking for a more private experience. However the service was great, and the food and the beach was gorgeous. They dont offer dinner and its hard to move around if you can’t bike or didn’t rent your own car. Taxis are very expensive in Tulum. So sometimes getting dinner was kind of a feat. If you stay here or in the national park, make sure to have your own way of transportation.
Stayed 5 nights in Apr 2024

8/10 Good

Eiriena

Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel was pretty and the beach is clean - check in was smooth staff was very pleasant- offered an upgrade which we booked thro uh h Expedia - and as VIP of Expedia it should have been free- it was $600 USD we stayed in the bungalow which was nice but comes with no extra amenities lol was even charged for the milk for the coffee in the room. Everyone is very aggressive with tips to be received - but this was true for all the restaurants we visited not just the hotel restaurant. This hotels restaurant closes at 5:30-6PM and dinner is not available. You can ask front desk to arrange a car for you but the price they give you will not be the price when you get in the cab lol both times for scammed out of an additional 100-200 pesos. Also hotel does not follow the current conversions USD to Pesos and when told theirs was off changing prices by a few dollars o was met with pretty aggravated responses. On the one hand what’s a few dollars ? But on the other you should be honest. Hotel all in all is nothing to cry home about and neither is service although the beach itself area was beautiful and kept clean as it’s in the national park.
Stayed 4 nights in Jan 2025

10/10 Excellent

FABIOLA MENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonito, puedes descansar tranquilamente y disfrutar de las playas
Stayed 4 nights in Nov 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso todo y el personal muy amable, todo me gusto
Stayed 4 nights in Sep 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice time at El Paraiso Hotel de Tulum. It was located on a beautiful beach – although be aware of the season, lots of seaweed. So I don’t know if it’s just in the summer or what, but there was a lot of it. But once you stepped over the seaweed, the water was really pretty. The service was great-they answered all my questions and were able to recommend a snorkeling and cenote tour. Bring your bug spray and your sunscreen you will need both.
Stayed 3 nights in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
The pool pictured for the property is a private pool and not the main one available. Breakfast was good but the restaurant closes very early in the evening. The staff was very kind.
Stayed 7 nights in Jun 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
The staff was very friendly and attentive. The restaurant onsite did not stay open very late so we had to get dinner offsite quite often.
Stayed 6 nights in Jun 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Keep in mind the sargasm season when choosing a beach front resort. It was still lovely but i wasn't prepared. 😄
Stayed 4 nights in Jun 2025

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Un lugar privado, relajado y el personal muy muy amable
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place. The hotel is inside Del Jaguar Parque Tulum. You need to go through the park gate when you come to the hotel. It’s 120 pesos every time you leave and come back during park hours. After park hours, you can keep your wristband. There are some great restaurants down the beach and the restaurant at the beach club is good. Breakfast is very good and the service is excellent. We loved the beach club and the beach itself is beautiful with nice clean fine white sand. There is a lot of seaweed at times in the water. The room was small but the cleaning was excellent with different ‘towel animals’ every day. There are free shuttles in the park to get to the ruins and museum. I would definitely recommend it.
Stayed 6 nights in Apr 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención por parte de las señoritas excelente, limpieza de cuartos e instalaciones muy buenos
Stayed 1 night in Apr 2025

8/10 Good

fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located property but did feel that the price/value ratio was off. I did have a situation where i was handed two lanyards with a key to the room and one for the room safe. Somehow the key to the safe fell off the lanyard in a quick walk to a restaurant next door. Ended up having to pay $100 to replace that key that fell off the lanyard they gave me. Property should make the switch to code based safes and different key systems. So it did not feel great to pay $100 after overpaying for the room. The ocean had a lot of algae and that contributed to the feel of not receiving proper value.
Stayed 1 night in Mar 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es la mejor de Playa Paraiso, tiene un club de playa y el trato del personal de hacen tener una estadia de ensueño.
Stayed 2 nights in Mar 2025

8/10 Good

Augustine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome(x10)!!!. Everything was on point. Clean facilities and beutiful beachfront. The only thing that I wish they would provide is dinner so your not out looking for food like Dora the Explorer at night.
Stayed 4 nights in Mar 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and welcoming staff
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful getaway

The facilities and the hotel staff were amazing! We arrived late the night of our check in and we called the hotel and they were so kind as to pick up take out for us because the restaurants in the immediate area would be closed by the time we arrived. The location was ideal for what me and my friends were looking for. The private beach club meant that things were lively and exciting during the day but in the early mornings and evenings we had the beach, ocean, and stars to ourselves. Being located right by the ruins was such a luxury. We biked there in under 10mins. The breakfast provided by the hotel was delicious and had a good variety. We could also have lunch and dinner at the beach club but there are a few restaurants in the area to try. Marco, Martha, Lucia, and Cassandra were all amazing. Thank you so much for your hospitality!!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Ixchel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
Stayed 2 nights in Jan 2025