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Xscape Tulum

3.5 star property
Hotel with free parking, in the vicinity of Tulum National Park

Choose dates to view prices

Located near Tulum National Park, Xscape Tulum offers a tranquil escape with gardens, a library, and a bar. Guests can borrow bikes for exploration or book massages at the spa. Enjoy reliable WiFi and a sun-drenched outdoor pool with loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Air conditioning
The current price is AED 157
AED 201 total
includes taxes & fees
17 Nov - 18 Nov

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Apartment, Terrace

In-room safe, free WiFi, bed sheets

Apartment, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Ceiling fan
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Sofa bed
Ceiling fan
Separate bedroom
Private bathroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft, Terrace

Loft, Terrace | In-room safe, free WiFi, bed sheets

Loft, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Private bathroom
Designer toiletries
Hair dryer
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Loft, Terrace

In-room safe, free WiFi, bed sheets

Junior Loft, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Private hot tub
Air conditioning
Free cribs/infant beds
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Balcony, Pool View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Terrace, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Terrace
Air conditioning
Free cribs/infant beds
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
Private bathroom
Hair dryer
Jetted bathtub
Designer toiletries
Daily housekeeping
In-room safe
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View | In-room safe, free WiFi, bed sheets

Luxury Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free cribs/infant beds
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Superior Apartment | In-room safe, free WiFi, bed sheets

Superior Apartment

Highlights

Air conditioning
Free cribs/infant beds
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Apartment Deluxe

Superior Apartment Deluxe | In-room safe, free WiFi, bed sheets

Superior Apartment Deluxe

Highlights

Air conditioning
Free cribs/infant beds
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Apartment

Superior Apartment | In-room safe, free WiFi, bed sheets

Superior Apartment

Highlights

Air conditioning
Free cribs/infant beds
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
In-room safe
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Estandar Apartment

Estandar Apartment | In-room safe, free WiFi, bed sheets

Estandar Apartment

Highlights

Air conditioning
Free cribs/infant beds
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon

View all photos for Apartment Premium With Jacuzzi

Apartment Premium With Jacuzzi | In-room safe, free WiFi, bed sheets

Apartment Premium With Jacuzzi

Highlights

Air conditioning
Free cribs/infant beds
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
Living room
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon

View all photos for Apartment with Terrace and Jacuzzi

Apartment with Terrace and Jacuzzi | In-room safe, free WiFi, bed sheets

Apartment with Terrace and Jacuzzi

Highlights

Air conditioning
Separate bedroom
Private bathroom
Designer toiletries
Hair dryer
Daily housekeeping
Living room
In-room safe
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

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About the neighborhood

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • Gran Cenote - 13 min drive - 5.4 km
  • Tulum National Park - 13 min drive - 4.2 km
  • Tulum Mayan Ruins - 15 min drive - 6.7 km
  • Las Palmas Public Beach - 16 min drive - 5.6 km
  • Playa Paraiso - 18 min drive - 6.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

  • ‪Delicia - ‬5 min walk
  • ‪El Agavero - ‬5 min walk
  • ‪Taqueria El Sabor Mexicano - ‬4 min walk
  • ‪Guacamole Club - ‬5 min walk
  • ‪Burrito Amor - ‬7 min walk

About this property

Xscape Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Xscape Tulum provides a garden, a library, and a bar. Active travelers can enjoy cycling at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Concierge services, luggage storage, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Xscape Tulum boast thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with designer toiletries and showers

Similar properties

Outdoor pool, sun loungers

Elements Tulum Boutique Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 916 reviews
Elements Tulum Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:30 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 9075846

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Xscape Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xscape Tulum?

Self parking is free at this property.

What time is check-in at Xscape Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Xscape Tulum?

Check-out is at noon.

Does Xscape Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per room applies.

Where is Xscape Tulum located?

Located in Tulum City Center, this hotel is 2.7 mi (4.4 km) from Tulum National Park and 3 mi (4.8 km) from Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 mi (10 km).

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Xscape Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 326 out of 542 reviews
Rating 8 - Good. 144 out of 542 reviews
Rating 6 - Okay. 33 out of 542 reviews
Rating 4 - Poor. 20 out of 542 reviews
Rating 2 - Terrible. 19 out of 542 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Spuer nice courtyard area w pool and nice spacious tooms
Stayed 1 night in May 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024

2/10 Terrible

R Lalit

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
Stayed 3 nights in Feb 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023

2/10 Terrible

krista

I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Stayed 2 nights in Mar 2024

6/10 Okay

William Russell

Liked: Staff & service, amenities, property conditions & facilities
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
Stayed 4 nights in Sep 2024

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
Stayed 1 night in Dec 2023

8/10 Good

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
Stayed 3 nights in Sep 2025

10/10 Excellent

Antonia

Liked: Cleanliness, amenities, property conditions & facilities
Very nit and quint little place. Will definitely stay again
Stayed 1 night in Jun 2025

4/10 Poor

Yug

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
Stayed 2 nights in Apr 2025

10/10 Excellent

Aneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens and relaxing vibe
Stayed 4 nights in Mar 2025

2/10 Terrible

MARIO

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No había agua en la habitación y nos cambiaron a otra con cama muy pequeña había pedido king size
Stayed 1 night in Mar 2025

10/10 Excellent

Maria ileny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy relajante y es un lugar ecológico muy linda donde un puede descansar y relajarse del ruido 🔕
Stayed 1 night in Feb 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba perfecto, solo que se mira todo para adentro, no hay privacidad
Stayed 2 nights in Feb 2025

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
Stayed 2 nights in Jan 2025

8/10 Good

JOSE LUIS ACOSTA

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro
Stayed 2 nights in Jan 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel, mas um pouco caro para o que oferece. Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante. Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h. A rua do hotel é um pouco insegura.
Stayed 1 night in Jan 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje.
Stayed 2 nights in Dec 2024

4/10 Poor

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Stayed 1 night in Jan 2025

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Stayed 5 nights in Dec 2024

6/10 Okay

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Stayed 4 nights in Dec 2024

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Stayed 4 nights in Dec 2024