Find all hotels by Fletcher in Venlo

"This hotel is a scam. They have no one to check you in or help you out. The self-check-in machine didn't have my reservation details, so I wasn't able to check in. When I contacted them on WhatsApp, an AI bot messaged me back saying it couldn't locate my reservation in their system. I ended up booking at another hotel, and they refused to give me my money back. This hotel should be shut down because it is a scam."

"Always a great value for money hotel and location for staying. I cannot recommend the Hotel enough for their rooms and excellent service. Mohammed was very kind to sort out an issue with my booking that was entirely my fault. I look forward to staying many more times here."

"Nice place."

"nice"

"Staff was nice and kind the hotel was clean but room stayed cold despite heating being on for 24h because of a draft in bathroom. Free coffe and croissant in the morning was very nice supprise. "

"5stars"

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"Breakfast was standard for most hotels in this class. Although, on the second morning the hot articles were only lukewarm. We changed room directly after checking in as our room wasn’t clean (stains from drinks on the bedside tables, bins still full). Bedding in our second room had holes (both sides) and stains (one side). Generally clean and comfortable, but maybe more light in the building in general would help all staff to make a better job. Make sure you have a torch with you if you want the read the menu in the restaurant after dark. "

"Nothing hidden about impolite of the Dutch and that’s totally fine but when it comes to hospitality and service that I paid for, this is totally unacceptable. Positive things: Room size of 25m2 Coffee and water heater in the room The negatives are as following: 1- During checking in you won’t have the room which you have booked already on the platform. Justification (the rooms shown in the photos are just an example but on reality your room is a lottery based on what the receptionist selects for you) 2- all beds have two separate mattresses and even if you are single or tall and you would like to replace with one big mattress you have to pay extra per night to change the room to superior. Justification ( this 4 star hotel of almost 150 rooms has no spare double top mattress ) 3- Room service isn’t really that good or you have to be in the room to control a good daily cleaning for your room. (When I went to reception to ask for a plastic bag for the trash which the didn’t re-set after taking the rubbish of the previous day, they just passed me a new one with a message of DIY) I don’t know how this hotel got a 4 star and why?! However, I do know that it is better to stay home in Amsterdam than spending money in local Dutch vacation with Fletcher group. Definitely any destination worldwide, you will get a better value for the money spent compared to staying in Netherlands with a value much more less for each hour spent."