"We booked two Deluxe City View Rooms through Expedia because this hotel was advertised as an Expedia VIP property. One of the rooms we were initially assigned overlooked an industrial area—not the city of Mérida as booked. The room was tiny, the bathroom floor tiles had visible concrete stains, and the room was worn and run-down. We ultimately had to involve Expedia before the hotel addressed the issue.
The building is beautiful and must have been spectacular 100 years ago, but today there is...
"We booked two Deluxe City View Rooms through Expedia because this hotel was advertised as an Expedia VIP property. One of the rooms we were initially assigned overlooked an industrial area—not the city of Mérida as booked. The room was tiny, the bathroom floor tiles had visible concrete stains, and the room was worn and run-down. We ultimately had to involve Expedia before the hotel addressed the issue.
The building is beautiful and must have been spectacular 100 years ago, but today there is...
Olivia