Everything was wonderful. Our room was great, the staff at the pool were friendly. My only complaint is when we checked out and received our bill, there were several extra charges that we did not have and I Had to call several times to get them to correct our bill. We took things from the mini bar. For example, the wine was $35, and we were charged $45. They said there was a $7 tax fee and a $3 restock fee. We were also charged for a charger we never asked for. We took a beer and chips...
Everything was wonderful. Our room was great, the staff at the pool were friendly. My only complaint is when we checked out and received our bill, there were several extra charges that we did not have and I Had to call several times to get them to correct our bill. We took things from the mini bar. For example, the wine was $35, and we were charged $45. They said there was a $7 tax fee and a $3 restock fee. We were also charged for a charger we never asked for. We took a beer and chips...
Anonymous traveler
Reviewed September 6, 2016Reviewed September 6, 2016
So many thoughtful details like a house car (a Tesla!), outstanding service, snacks & taffy in my room, and a free tea/coffee bar in the restaurant.
Rooms were modern and comfortable--with nothing unnecessary. Outdoor reflection space at each unit, raked rocks and beautiful landscaping, fire pits and reading nooks are everywhere.
So many thoughtful details like a house car (a Tesla!), outstanding service, snacks & taffy in my room, and a free tea/coffee bar in the restaurant.
Rooms were modern and comfortable--with nothing unnecessary. Outdoor reflection space at each unit, raked rocks and beautiful landscaping, fire pits and reading nooks are everywhere.
Amazing is the only word that I can use to describe my experience. The staff, facilities, spa, food...EVERYTHING! I would recommend this resort to anyone...singles, couples and/or families with children. I just cannot say enough.
Amazing is the only word that I can use to describe my experience. The staff, facilities, spa, food...EVERYTHING! I would recommend this resort to anyone...singles, couples and/or families with children. I just cannot say enough.
Clean and excellent food. The room was wonderful but had to upgrade once we checked in because the standard Orbitz room was the size of a closet. They upgraded us at no charge and the room was fantastic.
Clean and excellent food. The room was wonderful but had to upgrade once we checked in because the standard Orbitz room was the size of a closet. They upgraded us at no charge and the room was fantastic.
Lisa
Reviewed February 20, 2025Reviewed February 20, 2025
Incredible service , beautiful room, fabulous food. We did not have time to golf but would love to come back. The only exception was the remodel that is currently happening the garden pool is lovely put a bit far from your room.
Incredible service , beautiful room, fabulous food. We did not have time to golf but would love to come back. The only exception was the remodel that is currently happening the garden pool is lovely put a bit far from your room.
The only thing that was tricky was the parking. The garage was very convenient, but the turn around radius was really tight.
The fireplace in our room #303 didn't work and the staff knew this but didn't tell us. A discount was nice, by it was still disappointing.
Everything else was excellent. We will come again
The only thing that was tricky was the parking. The garage was very convenient, but the turn around radius was really tight.
The fireplace in our room #303 didn't work and the staff knew this but didn't tell us. A discount was nice, by it was still disappointing.
Everything else was excellent. We will come again
First time at this Ritz- Carlton and it was all that the Ritz is known for. The grounds are immaculate, the staff is professional and try to anticipate your every need. The restaurants had some amazing food, even for our "casual' dining preference. The Golf Club at Dove Mountain was in excellent shape...be prepared for some challenging greens.
I would like to warn others that the daily resort fee at this resort is now $50, and is not included in the Expedia price. In fact, Expedia reported the...
First time at this Ritz- Carlton and it was all that the Ritz is known for. The grounds are immaculate, the staff is professional and try to anticipate your every need. The restaurants had some amazing food, even for our "casual' dining preference. The Golf Club at Dove Mountain was in excellent shape...be prepared for some challenging greens.
I would like to warn others that the daily resort fee at this resort is now $50, and is not included in the Expedia price. In fact, Expedia reported the...
How much does it cost to stay in a 5-star hotel in Central Arizona?
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