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Hotel Palacio Mundo Imperial

4.0 star property
Travelers soak up the sun at six outdoor pools or rejuvenate with aromatherapy, while upscale shopping and gourmet dining complete the experience.

Choose dates to view prices

Hotel Palacio Mundo Imperial near La Isla Shopping Village offers luxury with six outdoor pools, two poolside bars, a swim-up bar, Elan Spa treatments, breakfast and seafood at on-site restaurants, and a garden for relaxation.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
The current price is AED 481
AED 629 total
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Room Superior with View

Down comforters, in-room safe, desk, laptop workspace

Room Superior with View

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with View

Down comforters, in-room safe, desk, laptop workspace

Room Deluxe with View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior with View

Down comforters, in-room safe, desk, laptop workspace

Suite Junior with View

  • 58 sq m
  • Sleeps 2

View all photos for Superior Double Beds Diamante View

Down comforters, in-room safe, desk, laptop workspace

Superior Double Beds Diamante View

8.6 out of 10
Excellent
(68 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Beds Resort View

Down comforters, in-room safe, desk, laptop workspace

Deluxe Double Beds Resort View

8.8 out of 10
Excellent
(20 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Size Resort View

Junior Suite King Size Resort View | Down comforters, in-room safe, desk, laptop workspace

Junior Suite King Size Resort View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • Resort view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Size Bed Diamante View

Down comforters, in-room safe, desk, laptop workspace

Superior King Size Bed Diamante View

8.6 out of 10
Excellent
(42 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Size Bed Resort View

Deluxe King Size Bed Resort View | Down comforters, in-room safe, desk, laptop workspace

Deluxe King Size Bed Resort View

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 King Size Bed Diamante View

Club 89 King Size Bed Diamante View | Down comforters, in-room safe, desk, laptop workspace

Club 89 King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Diamante View

Down comforters, in-room safe, desk, laptop workspace

Club 89 Double Beds Diamante View

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 89 King Bed Resort View

Club 89 King Bed Resort View | Down comforters, in-room safe, desk, laptop workspace

Club 89 King Bed Resort View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Resort View

Down comforters, in-room safe, desk, laptop workspace

Club 89 Double Beds Resort View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Size Bed Diamante View

Down comforters, in-room safe, desk, laptop workspace

Junior Suite King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Diamante View

Down comforters, in-room safe, desk, laptop workspace

Master Suite King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Resort View

Down comforters, in-room safe, desk, laptop workspace

Master Suite King Size Bed Resort View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • Resort view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse King Size Bed Diamante View

One Bedroom Penthouse King Size Bed Diamante View | Down comforters, in-room safe, desk, laptop workspace

One Bedroom Penthouse King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 114 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior with View

Down comforters, in-room safe, desk, laptop workspace

Room Superior with View

  • 35 sq m
  • Sleeps 2

View all photos for Room Deluxe with View

Down comforters, in-room safe, desk, laptop workspace

Room Deluxe with View

  • 35 sq m
  • Sleeps 2

View all photos for Room Luxury with View

Down comforters, in-room safe, desk, laptop workspace

Room Luxury with View

  • 35 sq m
  • Sleeps 2

View all photos for Room Luxury with View

Down comforters, in-room safe, desk, laptop workspace

Room Luxury with View

  • 35 sq m
  • Sleeps 4

View all photos for Room Luxury

Down comforters, in-room safe, desk, laptop workspace

Room Luxury

  • 35 sq m
  • Sleeps 2

View all photos for Room Luxury with View

Down comforters, in-room safe, desk, laptop workspace

Room Luxury with View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior with View

Down comforters, in-room safe, desk, laptop workspace

Suite Junior with View

  • 58 sq m
  • Sleeps 2

View all photos for Suite Master with View

Down comforters, in-room safe, desk, laptop workspace

Suite Master with View

  • 78 sq m
  • Sleeps 2

View all photos for Suite Master with View

Down comforters, in-room safe, desk, laptop workspace

Suite Master with View

  • 78 sq m
  • Sleeps 2

View all photos for Suite Premium with View

Down comforters, in-room safe, desk, laptop workspace

Suite Premium with View

  • 114 sq m
  • Sleeps 2

View all photos for Superior Double Beds + Concert Included

Superior Double Beds + Concert Included | Down comforters, in-room safe, desk, laptop workspace

Superior Double Beds + Concert Included

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Ceiling fan
Hair dryer
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located near the beach, Hotel Palacio Mundo Imperial is in Puente del Mar neighborhood and is connected to the convention center. La Isla Shopping Village and Plaza Bahia are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Revolcadero and Bahía de Puerto Marqués. Majahua Beach and El Revolcadero are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Acapulco travel guide
View more Resorts in Acapulco
Map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931

What's nearby

  • Boulevard de las Naciones
    2 min walk - 0.2 km
  • Forum de Mundo Imperial
    3 min walk - 0.3 km
  • La Isla Shopping Village
    7 min walk - 0.6 km
  • Plaza Isla Diamante
    10 min walk - 0.9 km
  • Barra Vieja Beach
    7 min drive - 3.0 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    3 min drive

Restaurants

  • Los Tarascos
    4 min walk
  • Juan Valdez Cafe
    1 min walk
  • Mizumi
    1 min walk
  • Mexkalli
    1 min walk
  • Starbucks
    1 min walk

About this property

Hotel Palacio Mundo Imperial

Upscale family-friendly resort near La Isla Shopping Village
Located close to Playa Revolcadero, Hotel Palacio Mundo Imperial provides 2 poolside bars, a swim-up bar, and a terrace. Indulge in a body treatment, a body scrub, and a body wrap at Elan Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Enjoy the health club, as well as activities like beach volleyball. Guests can also expect to find designer stores on site, a coffee shop/cafe and a garden.
You'll also find perks like:
  • 6 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), 3 outdoor tennis courts, and supervised childcare (surcharge)
  • Meeting rooms, ATM/banking services, and a 24-hour front desk
  • A porter/bellhop, a banquet hall, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 814 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like desk chairs and air conditioning.
Extra amenities include:
  • Childcare services, free infant beds, and travel cribs
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and free toiletries
  • 46-inch flat-screen TVs with digital channels
  • Balconies, ceiling fans, and daily housekeeping

All inclusive details

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 to 420 for adults and MXN 210 to 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Acua
  • Carnivore
  • La Moda
  • Marché
  • Mizumi

Things to do

  • 3 outdoor tennis courts
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2014
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 250 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults, and MXN 210 to 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Frequently asked questions

Does Hotel Palacio Mundo Imperial have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 7:00 AM–8:00 PM.

How much does it cost to stay at Hotel Palacio Mundo Imperial?

As of 6 March 2026, prices found for a 1-night stay for 2 adults at Hotel Palacio Mundo Imperial on 8 March 2026 start from AED 481, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Palacio Mundo Imperial pet-friendly?

Yes, Hotel Palacio Mundo Imperial allows dogs (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of MXN 1500 per pet, per night. Service animals are exempt from fees.

What time is check-in at Hotel Palacio Mundo Imperial?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Palacio Mundo Imperial?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Hotel Palacio Mundo Imperial?

Some rate plans available at this resort are all-inclusive.

Where is Hotel Palacio Mundo Imperial located?

This family-friendly Acapulco resort is located near the airport, 0.4 mi (0.6 km) from La Isla Shopping Village, and within 6 mi (10 km) of Playa Revolcadero and Bahía de Puerto Marqués. Majahua Beach and El Revolcadero are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palacio Mundo Imperial Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 531 out of 1004 reviews
Rating 8 - Good. 248 out of 1004 reviews
Rating 6 - Okay. 116 out of 1004 reviews
Rating 4 - Poor. 62 out of 1004 reviews
Rating 2 - Terrible. 47 out of 1004 reviews

Reviews

8/10 Good

Martin Gabriel

Liked: Cleanliness, staff & service
Disliked: Amenities
Good food, clean place and friendly staff, safe atmosphere.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Stayed 2 nights in Mar 2025

8/10 Good

Taaren

Liked: Staff & service, amenities, property conditions & facilities
We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Stayed 2 nights in Jul 2025

10/10 Excellent

Joke

Liked: Cleanliness, amenities, property conditions & facilities
Excelente!!!
Stayed 1 night in Jan 2026

8/10 Good

HILDA ALVAREZ

Liked: Cleanliness, amenities
Habitacion Limpia exelente!
Stayed 4 nights in Dec 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the place and it’s location
Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Aug 2025

10/10 Excellent

Amalia

Liked: Cleanliness, amenities, property conditions & facilities
Good time there
Stayed 1 night in May 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

Ivonne Anezki

Liked: Amenities
Todo excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Raul

Liked: Amenities
Excelente
Stayed 2 nights in Mar 2025

10/10 Excellent

violeta

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025

6/10 Okay

Marcela Galindo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 2 nights in Apr 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025

8/10 Good

Armando

Liked: Amenities
Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
Stayed 1 night in May 2025

4/10 Poor

seferino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concert outside my window... Noise was awful.
Stayed 1 night in Mar 2025

6/10 Okay

Anik

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

8/10 Good

anette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Stayed 4 nights in May 2025

10/10 Excellent

Jimmy

ok
Stayed 1 night in Jan 2025

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, amenities
I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Stayed 4 nights in Mar 2025