"All confirmation emails for our rooms, we had three, stated that the pool was open until 10pm. When we checked in at 8:42pm, we were told the pool for children was only open until 9pm and 10pm for adults only. We had very upset children with us. It was unexpected and not stated in any policy we could find.
Also my hotel was booked thru hotels.com and I selected to pay on the day of checkin. I was charged a week prior to our stay with no notification.
Within our rooms, we were not provided sheets or pillows for the pullout couch and we’re not offered them at check-in. The hotel was full due to many events going on in the area. We were given one for five people because they were limiting them for the guests. Very unprofessional and under prepared. "