"What an amazing hotel & room. This is one of our favorites of all time. We stayed for 3 nights
Food: Every meal was fantastic as we ate breakfasts and dinners at the hotel. The fry jacks at breakfast were superb. The prices were reasonable for the meal we ate. The selection changed at each meal. Even our picky eater was very happy. Highly recommend the cheese tasting which you will need to reserve in advance. We lucked out and were able to join due to a cancellation.
Staff: Very helpful and super friendly. Superb service. We got the feeling that the staff wants the hotel to succeed and is concerned about each detail.
Room: We stayed in the Luxury suite. The view from the balcony was stunning. We were one of the highest rooms. There were a lot of steps to get to the rooms up top(~136 of them), but totally worth it if you can do it. The 'outdoor' shower was a great experience. The room had two showers; the outdoor one overlooking the jungle was something. The room was very clean and well-stocked, including water. Make sure you have a flashlight or a phone with a light for walking around at night.
Tours: We booked the ATM(caves) and Mayan ruins tours through the hotel. The tour guides were very knowledgeable and fun. The ATM caves were the highlight of the trip. As long as you keep active and don't have serious knee or back issues, this was a truly unique and memorable experience. The artifacts were left untouched(other than a few mishaps with tourists)."
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