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"Shower was terrible little to no pressure "

"Our balcony was very dirty looks like it hadn’t been clean in a few weeks and our room was sub par. most of the plug outlets were broken and room phone didn’t work so had to walk all the way to reception to place an order. Housekeep walked in when we had our ‘do not disturb’ button switched on. far from great customer service. 3/5 stars "

"Lovely haven away from the centre of town. Great service, friendly staff, relaxing surroundings."

"Awesome Hotel"

"We really enjoyed our stay at Tanoa Tusitala and would highly recommend it. The food was delicious, rooms very clean, lovely pool area and the cocktails were fabulous. We aren't forgetting the staff, they too were amazing, so helpful and friendly!! We would book again!! "

"Customer Service amazing, the people and the staff very polite, friendly and always with a beautiful cheerful smile. Breakfast and food spot on. My room was just the perfect fit, had everything that I needed. One thing that is lacking, should have phones in the room, other than that. Amazing hotel, good location to town. Service amazing. The staff amazing. Hotel I highly recommend. Very happy customer."

"Excellent "

"Unfortunately we were only met with frustration/dissatisfaction and mostly disappointment Our room didn’t have hot water, we mentioned this everyday and only got it for one day which was the second day we stayed that was the best shower until we got back at the end to shower again and until every other day was just too cold hot water wasn’t working. After being out all day you just want to enjoy some hot water after coming back during the night. The shower also clogged up we mentioned this a couple times and we were told on the 3rd day by a staff member we were turning it on wrong I mean how should we know, my partner isn’t Samoan so by far this wasn’t good for him. Due to this we left the hotel after we couldn’t handle it no more. we didn’t ask for a refund for our last 2 nights we stayed there and there was just no other option besides the apologies from other staff members just had enough. Disappointed! Room 17 do not stay here. A few staff were lovely including the supervisor who’s Fijian and a couple who were hotel staff otherwise I wouldn’t recommend anyone to stay there X "