"Everything about the property and staff was perfect"

"The Joule delivered an exceptional experience overall. The Deluxe Loft Suite was impressive, and for the first day, everything was operating at a true five-star level. Unfortunately, the AC failed in my room and the issue was not resolved during my stay. That was an unexpected miss, especially given the standard the property otherwise upholds. Had this not occurred, this would have been a flawless five-star stay across the board."