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"It was good "

"My stay was pleasant, staff very helpful and kind. I've arrived by night and couldn't see the main entrance from the parking lot, FYI it's on the left."

"Tommy’s really nice and comfy and Breakfast was amazing. Also, for £6, you take the Heathrow Hotels Shuttle and they drop you in front of the hotel. Great stay. "

"Hotel was great, very clean and comfortable. Only negative was a service charge for front of house was applied to the bill at checkout and presented as mandatory part of the invoice. On my second stay a different lady at reception let me know exactly what it was and that it could be removed if I wanted (I was happy to keep it but didn’t like what felt quite sneaky the first night). "

"A great location for access to Heathrow, surprisingly quiet and has a great gym! Will definitely stay there again!"

"I had originally booked a two-night stay through Expedia. However, my work at Charing Cross Hospital ended a day earlier than planned, so I needed to check out after the first night. When I approached the counter, I specifically asked the staff member Waqar if he could assist me. He confirmed he was available, so I proceeded. After handing over my keys and receiving confirmation that the checkout was complete, I simply requested a printed receipt. At this point, Waqar’s demeanour changed dramatically. He became quite impolite, claiming he now had other customers waiting and instructing me to go to the next counter. When I explained that a printout would only take a moment, he began arguing with me, questioning why I was checking out early. To be honest, the interaction felt more like an interrogation than a standard hotel service. It seemed as though I was being questioned about “getting bail a day early” rather than simply concluding my professional stay. Despite my explanation that I was in a hurry to get home after my shift, he continued to be argumentative and dismissive. Lady next to him counter was also dismissive saying printout doesn’t take 5 mins and covering the person but in fact it just took less than 2 seconds. Staff is rude as I could read few comments on other websites and they have neither improved it nor are they apologetic. "

"Clean room "

"Room was clean and tidy, plenty of space. Towels, toiletries are provided. The room also has a kettle, tea, coffee, and a smart TV which you can cast to. The staff are helpful and friendly. There is plenty of lounge space and activities on the ground floor. Lovely stay!"