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"Great hotel great friendly service. The express passes help make the rooms more affordable. No lotion in bathroom a disappointment. Other amenities good. Will stay again when visiting Universal. "

"Nice"

"Favorite place! Friendly staff good job "

"We loved our stay! The pool by the lake was relaxing!"

"Our stay was extremely pleasant. The property is well maintained and very clean. Breakfast was great and the shuttle to/from the parks made it so much easier. Our room was spacious and clean. Staff were all very friendly and helpful. "

"Nice place to stay, needs a little bit of love the property but everything else was amazing! "

"Great property clean and excellent customer service. Check on us every day asking if everything alright and did we need anything."

"Loved the stay here! The staff was very nice, room was kept clean, every night we returned to our room our beds were made and trash taken out. Shuttle service is available to universal and back. The only thing is the return time was not clearly communicated for the shuttle, I assumed it’d be there when the park closed at 10 but last return shuttle was at 9:20 so we were left without a ride back home. We had to get an uber. Still giving this place a 5star bc of how great everyone was and also there is a schedule for the shuttle to look at but apparently I missed it so that could have been avoided. Breakfast options were good as well. I’d stay here again if we return. Thank you all "

"It had been since 2018 since we’ve been out to this hotel and we absolutely fell in love with it. We had decided that it was time to get back out to Florida and what better time than July to take a vacation. Location, staff and amenities if I could, I would give 10 stars. This hotel is basically an island paradise without having to be on an island. Thank you so much to the staff that made my wife’s birthday a smashing success. We could not be more satisfied/pleased with our experience. If you have not stayed at this hotel, you are seriously missing out. Yes, it’s a little pricey, but it is worth it. Cool area with open bar, ferry ride to city walk where an abundance of restaurants, shopping and theme parks are located. We could not be more satisfied with our steak. Don’t know when but we will definitely be back. Also, thank you for spoiling Kimberly. She absolutely loved it."