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"Great facility! The room is nice and warm, with no local climate control which can make it hard to sleep at night if you like cooler temperatures for sleep. But with the windows open there was no issue. However, I would be hesitant to stay here in the summer when the outdoor air temperature could be warmer."

"Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station."

"The hotel is about a 15-minute walk from the main station. It’s clean, offers minimal amenities, and has a great breakfast. Unfortunately, my stay ended on a very negative note. On my last night, I was locked out of my room after reception had closed. There was no visible emergency contact at the front desk, and if one exists, it certainly wasn’t made clear. I tried reaching out via Expedia chat and WhatsApp, but received no response, even while writing this review. As a result, I had no choice but to spend the night sleeping on the sofa in the reception area until staff returned in the morning. It was an extremely frustrating and uncomfortable experience. At the very least, the hotel should provide a clearly visible 24-hour emergency contact for situations like this."

" Nice "

"Delicious "

"The mountain view was incredible. The check in staff was very helpful. It is conveniently located across Zermatt Banhof and Gornergrat station. Tons of restaurant options. Highly recommend. "

"Hotel was wonderful! "

"Very nice staff, clean, perfect place to stay "

"Room was basic but perfect for two nights! DJ and singers were amazing in the evening and the location of the hotel was perfect. They didn’t warn us that there was a £200 deposit when you get to the hotel and they only accepted a physical card, so make sure you have this as you could get very stuck. "