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"love the spa , spacious accomodation … one of my favourite places , parking is easy staff very helpful .. easy check in ❤️"

"On entering our room, one of the curtains was hanging off the runner. We booked a family room with a queen bed to sleep 4.When I made the reservation I made it quite clear it was for 3 adults and the booking was accepted. However, they brought in a cot (fold up bed) being the third bed which when my son sat on, collapsed. There were slats missing. When reported to reception was told it was for a child. They knew we had a party of 3 adults and charged a supplement of 15 euros night for the third person, even though I paid for a family room. I asked them to separate the queen bed and with the single bed gave us the number of beds we needed, and booked for. We were up in the eaves, the carpet needed cleaning, no smoke alarm in the room, no fan or window in the bathroom. Only two sets of towels and repeatedly had to ask for the third set. Then to cap it all after paying the bill received a message that they had debited a further amount on my friends card, who did not give authority to do so. I had to give card details when I booked. I paid my bill with cash. The message said there was a problem with my bill, not that they had made an error."