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"pleasant stay, friendly staff"

"Very clean! Comfy bed! Difficult to get room cool to our liking -common problem. Staff were very friendly."

"This property is conveniently located off the freeway. Quiet area, easy parking and considerate staff. Free breakfast."

"Staff was welcoming. Furniture in room was worn and stained."

"The free breakfast was a pleasant surprise. The location was perfect for our needs. The bed and bedding were comfortable and the room was plenty big enough. The man staffing the breakfast service was very friendly and personable. "

"Staff was great, room was very comfortable "

"Wonderful staff! Great location when visiting Syracuse University - 14 min drive from campus. Quiet, clean, tons of shopping. Easy parking. Breakfast included. The hotel definitely needs a refresh tho-no question! "

"I had a very good stay at this hotel overall and would return. The staff was one of the biggest highlights — every person I interacted with was friendly, welcoming, and eager to help. Check-in was quick, and I always felt like my questions or requests were handled with care and professionalism. The hotel itself was extremely clean. From the lobby to the hallways to my room, everything was spotless and well-maintained. Housekeeping clearly takes pride in their work, and that attention to detail made the stay feel even more comfortable. Breakfast was another standout. There was a nice variety of both hot and cold items, all fresh, well-prepared, and constantly restocked. It was far better than the standard “hotel breakfast” and a great way to start the morning. The only downside was the bed. Unfortunately, it was extremely uncomfortable — too firm and uneven, which made it hard to get a good night’s sleep. For me, that was the weakest part of the experience and something I hope the hotel addresses in the future. Even with that drawback, the positives outweighed the negatives. Between the excellent staff, the clean and welcoming environment, and the great breakfast, I would definitely stay here again. A more comfortable mattress would make this hotel close to perfect."

"Hotel staff were super friendly. Room was very clean and bed was the most comfortable hotel bed I’ve ever slept on. I will be returning to Auburn Holiday Inn in the future. "