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"Room we booked was unavailable. Made the hotel decision based upon King rooms. Receied a double queen instead. No apologies or amendments. Tub was chipping horribly. Musty smell. Wallpaper chipping and peeling. Plastic alarms and devices looked old and tired. Shower took forever to heat. No sound proofing. And very loud service maintenance and drilling happening early in the morning without notice from staff upon checkin."

"The breakfast area was clean, well organized and well stocked. Food was hot, good variety and quickly replenished. Rooms were clean comfortable and spacious. Our favorite part was definitely the staff. They were so friendly and very helpful to us. Jean the asst GM alerted us to an oil leak on our vehicle and her staff, Jason and Felix helped and assisted us while there. They were great! We didn’t catch all the names but sure did appreciate their caring and concern as we were 13hrs drive from home. They went above and beyond and we could not thank them enough. We would most definitely book this hotel again, if in Buffalo. Their kindness went a long way!"

"Breakfast was good clean room good parking friendly staff"

"Yes"

"I did not have breakfast so can not comment on that, I can however say that the staff (especially Antoine and the gentlemen that picked me up after taking my car to park and when I landed in Buffalo on 3/30 was so kind and very friendly (I wish I had gotten his name but I do know that he loved to fish) all of the staff that I dealt with were very friendly and helpful). I would highly recommend anyone looking for a great hotel rather flying out of Buffalo or vacationing in Buffalo a great place to stay. "

"Very convenient to the theater that was the best part. The hotel needs a make over like yesterday. Most things were out dated in the rooms. Toilet so low to the floor felt like a toddler. The track for the shower door was stuck I had to get a way in and out. Too many people loitering in the lobby just chilling like its the hang out spot. Didn't like that. Not enough parking or designated handicapped or street parking"

"Breakfast and Staff were all exceptional. The building smelled clean and was clean. Would most definitely stay here again. "

"Couldn’t close the curtains only a sheer cover closed and it was on a ground floor. It was noisy due to other people arguing during the night. It was a great location and they offered a shuttle to the airport!! The restaurant was great."

"Very disappointing stay. The hotel is in poor condition-damaged walls, worn-out furniture, and visible dust throughout the whole hotel(breakfast area). Many things were not working properly, and overall cleanliness was far below expectations. Front desk person was "high". Please remove this hotel from hotels.com"