Castles in Baltimore County

"We had a wonderful stay at this hotel. From the moment we arrived, the staff made us feel genuinely welcome and well taken care of. Everyone was incredibly kind, attentive, and always willing to help with a smile. The level of service truly stood out—whether it was at the front desk, housekeeping, or any other team member, they consistently went above and beyond to make our stay comfortable and enjoyable. It’s clear that the staff takes great pride in what they do, and it makes all the difference. We would definitely come back and highly recommend this hotel to anyone looking for a place with outstanding service."

"Room was clean. Staff was friendly. For some reason, WiFi only worked on 1 device of ours but otherwise, it was a nice quiet stay."

"Many inner city lodgers who made noise until 2:00 am--loud music, drunken revelry inside and outside the building, yelling, slamming doors, one couple's slap fight, unattended kids running in hallways. Pot smell in hallways, seeping from rooms, and in parking lot. Worst motel experience of my life. Avoid at all costs. Unsafe, dangerous environment. Sleep in your car instead."

"Nice hotel would stay again "

"Clean room, great staff "

"The property stated it had a rooftop fireplace. Which attracted me to the property. But it was not a fireplace . I asked the lady at the front desk. She stated check on the 7th floor. There wasn't a rooftop fireplace. This needs to be removed from part of the amenities. "

"Na"

"For a Hyatt Place in the nice part of Baltimore that this was located, it felt worlds away from what I was hoping for or expecting. Lots of things either broken or unhinged, unfriendly staff, were always lacking what I was looking for and just overall not great "

"Staff great! Rooms are ok need a little updating, but they were clean."