"My husband and I stayed here last year. We loved it so much we brought our kids. Before arriving we were told the main pool would not be open. The terrace pool which is tiny with minimal shade was open but only from 11 to 4. There was a conference going on and so the small section of grass to play on was also closed off. Knowing that the pool was not open we tried to cancel our stay and get a refund but Virgin refused to give us our money back even though when we booked months ahead of time...