Find Pet-friendly Hotels in Basauri

"Definitely not a 5 star hotel! We booked it because it’s a 5* that allows dogs. When we arrived, there was no bell person. They only had one person doing the door and they were busy with a large tour bus. When we mentioned it to the two men at the front desk, Guilherme and David, it was brushed off with an arrogance that upset my husband. He asked they tell a manager that a hotel that size should have two door people for a 5 star hotel. One of them went to speak to the female guest services manager, Anya, we came out and carried our 5 pieces of luggage by hand. They didn’t have a cart and the men were useless. She was great. Hotel amenities were crap. No shower cap which is a basic for that calibre of hotel. One ply toilet paper. It just wasn’t good. Breakfast was okay. Snacks at the level were good. Hotel was severely under staffed. We would go back for the dogs and the location. "

"I did not see the amenities "

"Not as convenient as some other hotels in Bilbao but not terribly out of the way (beware the uphill walk from town!). Breakfast is special - very large selection and many healthy choices, especially for gluten-free. The room was fine, parking was a little tough to get in and out in our suv - but onsite and simple. "