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"Really pleasant hotel staff. All facilities were working. Excellent stay"

"Overall a nice place to stay."

"Clean room/bathroom, polite efficient staff"

"Lovely hotel very clean and tidy and staff very friendly "

"Very clean "

"the reception staff were welcoming and informative, We had a clean, spacious bedroom with all the facilities of coffee, tea, TV etc. The breakfast selection was good, although they had run out of bacon half an hour before breakfast was over.. The hotel is located near a bus stop into Lichfield city so it was very handy for us."

"good"

"."

"I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement."