Find all hotels by Best Western in Ben Lomond, CA from AED 337

"Room smelled of a gas leak. They changed my room after a bit of talking to."

"Excellent staff and customer service. One of the newest and nicest hotels in the area. This was my second stay and I’ll surely return if the opportunity presents itself. "

" clean room, friendly staff"

"Cute, clean and great location. Beachfront rooms were amazing and I loved the coffee shop right now stairs "

"They charged $10 parking fee per night. Also they put the double payment in "

"very sparkly new/clean. Night staff was a little odd- no one was at the desk when we arrived and 2 others and I had to wait quite a while for someone to return to check in. In our room was a table lamp with no bulbs so we went back down to request bulbs and were told we should change rooms instead. After waiting to check in after a long day, we were tired and didn't change rooms. Why not just give us bulbs, I don't know. No coffee maker in the room, oddly. Microwave and mini fridge were there- fine for me since I travel with tea bags. Breakfast was very very basic. Cold hard boiled eggs, 3 types of dry cereal, some bagels, and packages of oatmeal. Airport shuttle was the hotel ordering and paying for an Uber which was interesting but worked fine. This hotel was perfect for us since we weren't there long -- good value for a VERY clean good sized room without a lot of frills, but with a shuttle to SJC."

"I personally did not go in the pool or pool area, however I'm the view from my room was absolutely stunning. The lights and outdoor bar area made in you feel as if your were staying at a exclusive resort. "

"Beautiful "

"We had a really lovely stay overall. The property is beautiful and very clean, and we appreciated that most of the in-room amenities were complimentary. Our room had a great view of both the ocean and the pool, which made the experience even more relaxing. We would have liked to use the spa services but they were quite expensive for an already expensive nightly rate. Unfortunately, we did run into an issue with the smoke detector in our room. After a hot shower around 11 PM, it started going off. We called the front desk and were told someone would arrive in about 10 minutes, but it took closer to 30 minutes. The staff member who came wasn’t able to fix the problem and said they would return with replacement batteries, but no one came back. As a result, we didn’t get to sleep until around 1 AM. The alarm went off again multiple times around 11 AM the next morning. We ultimately had to rearrange furniture to reach the detector and silence it ourselves each time with risk of self-injury because the detector was very high up. The staff was apologetic, offered us a late checkout, and said they would refund the hotel fees for the inconvenience (though we have not yet received that refund two weeks later). Aside from this issue, the property itself was excellent. I would recommend confirming that room maintenance issues are fully resolved if something comes up during your stay. With better follow-through on service requests, this would have been a perfect visit."