Find hotels in Biltmore, Phoenix from AED 353

"Rooms need a lot of updating tiny bathroom can barely close door…staff was so so …first got sent to a room where people had never checked out! How embarrassing….then asked for complimentary water. Said no. Least you could have done was said sorry for the future we can’t but heres one from us for now. Just common courtesy I think."

"Yes, my favorite was the buffet offerings. Yummy and fresh! "

"Room was clean and comfortable. Location to airport is awesome. Staff were all friendly. "

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"Excellent, helpful staff and restaurant and bar availability. Clean room!"

"Decent place. The room was clean but we were overlooking a pirate ship with lots of tourists touring it and looking at our room. Also the iron was not available for in room use. I had to go down stairs to the conference room were they have it set-up. "

"We had a very disappointing experience during our stay. If we hadn’t booked through Expedia, we would have requested a full refund. Our visit started off on the wrong foot when the manager, Richard, made an inappropriate remark implying that booking through a third party causes issues because “you’re dealing with people from India.” This was unprofessional and concerning. We had to change rooms three times due to cleanliness and maintenance problems, including mold, hair, and a shower that wouldn’t drain. In another room, a ceiling sprinkler leaked onto our belongings. The most alarming issue occurred at the pool, where our children found a syringe. Additionally, one of our kids stepped on an earring, and when we asked for a bandage, we were told they had run out and wouldn’t have more until the following month. There were no lifeguards present, and both staff and management were consistently rude and unhelpful. Overall, this was an unacceptable experience, and we will not be returning."

"Overall a nice, boutique feel hotel but the lighting in the room is pathetic. It is so dark by the sink and vanity it requires a cellphone flashlight - no joke. If you need to look presentable for an important engagement, stay elsewhere."

"Good stay"