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"Room was not cleaned casino had empty bottles and cups on about every machine staff was rude"

"Overall just a c+~B hotel. The room was clean but tired, maintenance standards not so high from a visual standpoint. Elevators were extremely slow and kids going up and down all evening unsupervised was not helping. It seemed as though it was a much older hotel bought for a rebrand to a Margaritaville."

"Clean room, lots of space. Cleaning crew are fast and friendly. Nice walking distance to restaurants and clean rooms. Would stay again. "

"Room exquisitely clean and thoroughly enjoyed feeding ducks, squirrels and pigeons."

"Room is dated but was VERY clean, the staff was excellent— every encounter. We didn’t do the breakfast buffet because it was $$, but we did enjoy room service once. They do charge a $3.50 fee to bring it up, then an unknown service charge for the cook, and then you still have to tip. Food was delicious. (Fees plus One pizza & 6 wings was $78– which is pricy for us). We were there 3 nights and saw a bear our first night and then four bears the night before we checked out. Getting up to the hotel is probably a HUGE challenge in winter months. You cannot walk to Gatlinburg fun but there is a trolley every 30 minutes. It fills up fast— but the drivers will cram you in! We will go back to Gatlinburg but probably not this hotel. Loved it though!!! "

"The room was clean, the staff was very helpful with any questions. The indoor pool is a little cold, but the room is warm. They have activities for all ages. Highly recommend."

"Couple of things that really stood out as negatives. The beds were terrible. Felt like cardboard boxes with a pad on top. Made for a rough stay. They didn’t even offer complimentary coffee! Water park Is nice and family friendly. Building is nice and clean. Honestly give a parent a cup of coffee after sleeping on that disaster of bed! "

"We loved the breakfast every morning. I love the indoor pool area since it has the bigger pool and hot tub but also has a kiddie pool that is warm as well!"

"Really enjoy our stay. Right in town, walking distance to everything. Staff was super friendly and helpfull...all Tennessee people were very friendly. Room was clean, breakfast was good. "