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"Really liked the lounge area and constant availability of drinks throughout my stay. The staff are really nice and helpful although sometimes it took a few minutes to find somebody. Overall, this is a great Hotel and a really good location and I’d recommend it."

"Breakfast was lovely, room was small but clean, reception staff were very helpful "

"Wonderful helpful staff."

"Toilet dirty but overall good"

"This was a basic room that did what we needed as a group of girls on a weekend away. Avoid the overpriced breakfast, fill your water bottle with the free water and walk 10 minutes then you have all the cafes you need. Excellent location opposite the exit from Eurostar. Good shower, comfy beds (even the camp ones we needed) Main issue was the AC, no cool air at all. The room was very hot. First member of staff told us to come back and tell their colleague later, second tried to help said it had been looked at and offered a fan. Finally on the last morning Ingrid was more helpful and explained that it’s not ‘on’ until the end of May. That could have been explained sooner and more clearly. We had a great time but the customer support could have been better. "

"Perfect, could be doing with some AC but apart from that was a lovely hotel 2 mins from the train station "

"We had suite room 414 and it was amazing. The views out the windows were incredible. Large room comfortable bed, one of the best motel rooms I've ever stayed in."

"We stayed at this hotel for two nights and had a very disappointing experience. The staff was extremely unprofessional, and the room felt dirty and dusty throughout our stay. It was unpleasant even to take off our shoes and walk around the room in slippers. We also noticed bugs running around the room. Everything felt old, poorly maintained, and unclean. The hotel markets itself as a five-star property, but in our opinion it doesn’t come close to that standard. Our stay was very uncomfortable and left a very negative impression overall. Usually we do not write negative reviews but this time it was impossible not do it. Never recommend to anyone."

"I grateful for the gentleman I think his name was Jerome? to have checked me into earlier than planned after my arrival from London, UK. I was impressed with how clean my room was."