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"Room clean and comfortable. Parking was inconvenient. Not clear in hotel description where to park and how to get there. Many streets NAV system old us to use were blocked off to vehicles. Once we found the parking garage, the hotel paid for parking. The hotel was very close to the cathedral and shopping."

"The room was cold on arrival. An air conditioning unit was the source of heat and this took a long time to warm us up! Otherwise a nice hotel"

"The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had."

"I stay here regularly. Staff very professional and accommodating."

"Room was lovely & spacious enough to work as classed as small double. Breakfast was freshly cooked & well presented with continently sides also very good to choose from. Only small issue I had was shower was although easy to work & hot was that head positioned way too low for 6'4" person. Needs to be raised where there is space to do so, I was permanently bending in there."

"Staff and food was amazing, room was clean. Only little complaint is the road noise. "

"Warm welcome from the staff who were very helpful and friendly. Elevator in hotel which was a bonus and room upon entering was clean and very spacious for a standard room. Bath was included as well as shower which was nice, beautiful view of a large garden and sea view. We didn’t try any food although the selection looked good. Very comfortable sleep and check out was great too, would 100% stay again. "

"we always love staying at the mermaid Inn Gorgeous old quirky beautiful place with lovely staff "

"Had a great night stay here. Perfect for my training course in the morning at the same venue "