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"The hotel is in a good central location to walk to and explore Citta Alta and Citta Bassa in Bergamo. Room conditions were good, it was spacious and clean. Sufficient closet space, which is beginning to be a problem at hotels. We enjoyed the breakfast buffet and had dinner at the rooftop restaurant. Wonderful evening view of the Venetian walls and Citta Alta. The one problem we had, and it is common to many hotels, insufficient number of outlets to plug in chargers (without unplugging the TV, etc), as well the inconvenient locations of some outlets. "

"Everything was great, the staff were so welcoming and accommodating and rooms were spacious and clean. Overall the hotel is located brilliantly for walking to key areas and getting about."

"Hotel is in a great location relative to the train station. Staff were very nice and helpful. Room was disappointing with the toilet seat broken, faucet handle completely came off and no towels in the room. "

"Amazing hotel. Clean, friendly, the amenities are excellent. The spa is amazing. Overall 10/10 recommend. "

"Lovely staff so helpful. Clean and bright property. Amazing breakfast. Would definitely recommend this place and I would love to come back "

"Very comfortable hotel "

"An excellent hotel, everything you need was delivered to a high standard. The reception staff and all the staff were very friendly and exceptionally helpful."

"Nice breakfast with gluten free options. Unfortunately, the check in was terrible. Guy at the reception was unpleasant and ignorant. Despite my querries the day before our arrival, nobody from the hotel ever replied. Let alone told us there is no transfer after 10pm and that due to restricted parking one has to walk the bags about a kilometre from the car to the hotel. Not fun when it is late. One is tired and let alone has forgotten something in the car.. Fortunately, lovely lady at the reception called Neve has smoothed things up in the morning. Just that the night staff spoiled what otherwise would have been a fantastic experience."

"I had a deluxe balcony room. It’s says queen bed. It was 2 singles pushed together with 2 single comforters. Hated it. No coffee or tea in room. No mini bar Hated the shower you had to climb in bathtub to shower. The shower was on the side of the bathtub. Horrible shower doors Breakfast was ok if you got there ay 8am. If you got there at 9 am most things had gone or were cold. Not one of my favorite stays"