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"Friendly staff and a beautiful room"

"This was truly a proper apartment. Kitchen with hob multi function oven dishwasher and washing machine. Nice bathroom with full rain shower. Comfortable bed. Very good."

"Lovely quiet room on the 16th floor. Good breakfast. No queueing. Clean, modern room. "

"The room was nice, but there was no hot water to shower with; which was quite disappointing especially when you need to shower. One of the wall sockets beside the desk was loose, it needs attending to; the shower room door handles were loose which also needs attending to. Britannia Hotel Birmingham’s bar and restaurant had been shut which prevented me from buying fruit juices and coffees, which was quite disappointing for such a well known and highly respected hotel group. I feel my review is fair, given what I paid for the hotel room; I had fond memories of my previous visits in the past, I hope that Britannia Hotels can reopen the bar and restaurants as the families who came to stay were forced to go elsewhere for their meals. I hear the families complain about the closed facilities, that it was costing more to go out for drinks and meals."

"The property was central to the New Street train station and the Utilia Arena and other venues within walking distance. "

"The team was great very helpful "

"Great stay"

"Great facilities and great value"

"Great staff walking distance to centre and plenty of choices for food and drinks around nearby "