"Free upgrade to larger room , very comfortable"

"We booked a room with a window but they provided the room without window. I was so tired and couldn’t bother to complain. Room was way too hot. The breakfast staff looks tired as they doesn’t seem to enjoy their work. Overall not good experience."

"older building, bathroom set up akward"

"Only stay at this hotel if it is the cheapest and you have no other options. It’s very basic and falling apart and staff were rude. But it’s a good location and often the cheapest place in London. "

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...