"Staff wasn’t helpful with assistance, incorrect information given several times"

"We came about this place when a vrbo was unexpectedly cancelled. We could not have been more happy. I believe we got one of the last rooms in London, but everything was great. When we checked out, the guy at the front desk made sure we knew what we were doing on the tube to get to the airport. Would definitely stay again."

"We stay here one night, it was a nice room good bathroom, a great swimming pool, with a very nice breakfast in the morning."

"We chose this hotel because it was good value. Check-in was quick and, when we found our first room hadn't been cleaned properly, reception moved us immediately without any fuss. Unfortunately, the first room contained rubbish, a towel on the floor, and an unclean bathroom with an unflushed, stained toilet. The spa was disappointing. The hot tub was the highlight, but we were charged extra for towels and £5 for a locker, which wasn't made clear. The pool was very shallow, and the sauna and...

"Only stay at this hotel if it is the cheapest and you have no other options. It’s very basic and falling apart and staff were rude. But it’s a good location and often the cheapest place in London. "

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...