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"I was very please at how quickly and efficiently my room was ready and cleaned. People at the front desk were very helpful and informative on everything the room provided. Hotel exceeded my expectations and everything worked smoothly. I would definitely stay here again if the opportunity arises."

"Breakfast menu excelente Food excellent only chicken breast was not good. It is clear that it is freezen. It can be better "

"Our hotel room was spacious and clean. Staff was helpful. Breakfast was plentiful with many choices. Only complaint was that I didn’t like the big hard pillows!"

"Very helpful staff, close to metro"

"Excelente todo!!"

"Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience."

"The hotel was closed to the mall and difference restaurants , safe to walk around ,staff very polite and friendly. "