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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 13 outdoor swimming pools

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Sports facility
Exterior
View from room
Terrace/patio
Reception
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • Pet friendlyPet friendlyPet friendly
  • Breakfast includedBreakfast includedBreakfast included
  • Spa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationIberostar Cancun Golf Course8 min walk
  • Popular LocationEl Rey Ruins3 min drive
  • Popular LocationDelfines Beach4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive

Room options

Suite, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Ocean View (Bathtub)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Suite, 1 Bedroom, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Room, 2 Bedrooms, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Bathrobes
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Room, 1 King Bed, Balcony, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 52 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Bathrobes
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Bathrobes
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Bathrobes
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Room, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Jetted bathtub
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Balcony, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Bathrobes
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
Pillowtop bed
  • 151 sq m
  • Ocean view
  • Sleeps 1
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.1/10 Wonderful

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Beachfront

9.5/10 Exceptional

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 52 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Patio (Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Bathrobes
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Bathrobes
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Rainfall showerhead
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Resort View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8/10 Very Good

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 Bedroom, Ocean View

9.6/10 Exceptional

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 2 Bedrooms

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 151 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 2 Bedrooms, Jetted Tub, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Presidential Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Top Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
Pillowtop bed
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Beachfront (Top Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
Pillowtop bed
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Room, 2 Queen Beds, Resort View

Highlights

Air conditioning
Mini-fridge
Smart TV
Pillowtop bed
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
Hair dryer
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the neighborhood

Cancun

Located on the beach, Hilton Cancun Mar Caribe All-Inclusive Resort is in Zona Hotelera, a neighborhood in Cancun with good airport proximity. Iberostar Cancun Golf Course and Aquaworld are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at Oasis Arena.

What's nearby

  • Maya Museum of Cancun - 2 min walk
  • Iberostar Cancun Golf Course - 8 min walk
  • Aquaworld - 18 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • Hotel Emporio Cancun - 5 min walk
  • Starcafe - 19 min walk
  • Maria Bonita - 6 min walk
  • Pina Colada Restaurant - 6 min walk
  • Tun-kul - 6 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury all-inclusive property near La Isla Shopping Mall
Near Iberostar Cancun Golf Course and Delfines Beach, Hilton Cancun Mar Caribe All-Inclusive Resort provides a free breakfast buffet, free water park access, and a swim-up bar. This property is a great place to bask in the sun with a white sand beach, free beach cabanas, and a beach bar. Treat yourself to a massage, a body scrub, or a facial at Spa at Hilton Cancun Mar Caribe, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a rooftop terrace and shopping on site.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), games, and concierge services
  • Evening entertainment, luggage storage, and 1 meeting room
  • Guest reviews give good marks for the family-friendly amenities, bar, and beach locale
Room features
All 540 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like free WiFi and air conditioning. Guest reviews speak positively of the comfortable, spacious rooms at the property.
Extra amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Free toiletries and hair dryers
  • Smart TVs with cable channels
  • Mini fridges, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free secured valet parking on site
  • Roundtrip airport shuttle (surcharge) from 7:00 AM - 7:00 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Vela
  • Seasalt

Things to do

  • 24-hour fitness center
  • 13 outdoor pools
  • Air hockey
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free water park access
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 39
  • Tile flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 29
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas
  • Games
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 24 May, 2024, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 8 Jun, 2024 start from $434.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun Mar Caribe All-Inclusive Resort pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Cancun Mar Caribe All-Inclusive Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-out is at noon. Late check-out is available for USD 500 (subject to availability).

Does Hilton Cancun Mar Caribe All-Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–7:00 PM on request. A fee of USD 25 per person applies.

Are there all-inclusive benefits at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hilton Cancun Mar Caribe All-Inclusive Resort located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Maya Museum of Cancun and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 mi (5 km).

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1121 reviews" "
Rating 8 - Good. 257 out of 1121 reviews" "
Rating 6 - Okay. 108 out of 1121 reviews" "
Rating 4 - Poor. 41 out of 1121 reviews" "
Rating 2 - Terrible. 46 out of 1121 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LEIGNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in May 2024

6/10 Okay

Bridgett

Liked: Property conditions & facilities
Disliked: Staff & service
Staff and service for bars and restaurants were slow. 2 plus hours waiting for dinner. Never got weighted on pool side. Or beach side.
Stayed 5 nights in May 2024

6/10 Okay

Julia Rivas, Hamilton

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I have been to Mexico 5 times so I have something to compare this place to. The crew at the activity pool (Cash and Bruno and a few other guys) were excellent, they kept the energy going, got people to participate if you're into that kind of stuff. Drinks and Food - just OK. Before I booked I did tons of research, checked every Instagram posts and found a few blogs about Hilton. The food is 4 stars at most. Overcooked, oversalted Every fancy food item mentioned on social media was extra charge - EVERY. SINGLE.ONE. The drinks were a hit or miss but I'll give it a solid 4. Staff- friendly, pleasant but a HUGE difference in training and service from all other places I've been to in Riviera Maya. The hotel is extremely understaffed. No one greeted us and walked us to the check in when we arrived. The luggage guys were great, took our luggage immediately and then we just stood there. In about 10 minutes or so I went to ask where we should go, and we're given a strawberry drink that was really bad) Ocean-the biggest disappointment, rough, completely umswimmable and the beach is unwalkable, the pictures on the site are deceiving. Grounds-pools are nice, nice decks but ALL beds are covered in bird poop. Overall I will never go to Hilton or Cancun in general. Please don't get fooled by good reviews like I did, they are either fake or people have nothing to compare to. Go to any Riviera Maya hotel. This is a 4 star hotel at most. P.S. Rooms are TINY, we had to have suitcases on beds.
Stayed 8 nights in May 2024

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but food could have been a lot better. But, overall great experience.
Stayed 5 nights in May 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and people, great food. Pictures on Expedia of hotel and view needs to be updated as ocean view makes it seem like it’s an oceanfront view.
Stayed 4 nights in May 2024

10/10 Excellent

Ray Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very up to date and clean, staff were on the ball.
Stayed 7 nights in May 2024

6/10 Okay

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great service but I was expecting more about the buffets. Personally I find them limited based on what mexican cuisine is about. This is the second time I've experienced something like that in the last couple of years in a hotel in cancun.I fee that buffets are more reduced compared to before covid. Some of us spend the little extra with higher expectations of food and personally I find that dissapointing.
Stayed 7 nights in May 2024

10/10 Excellent

Sasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean and every day house keeping would refresh the room and restock all drinks and snacks in the room. Service at the restaurants and buffet was amazing and the food tasted great, even for picky eaters. The pastries in the cafe were nice as well. From making reservations to ordering room service, it was made very easy and efficient through their website. The beach was cleaned with a tractor every morning to prevent a build up of seaweed so the waters were crystal clear. There was also a lifeguard on the beach monitoring for everyone's safety. The sunrise can also be seen from your room which is beautiful. Lastly, the resort has activities all throughout the day and night so there is something for everyone to do. Also for those worried about safety, I felt very safe and the door had a physical stop in the inside preventing the door from being opened. I would highly recommend.
Stayed 4 nights in May 2024

8/10 Good

Kassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Traveled with family. Loved the kids pool area. 4 out of 5 because out of the 5 days we were there we only liked two meals out of everything we ate at all the restaurants including the buffet.
Stayed 4 nights in May 2024

4/10 Poor

Kiho

Traveled with family
Disliked: Staff & service
First, the good: bathrooms were modern and spacious, with good amenities. Room was clean and the bedding was comfortable, if not exactly luxurious. The bad: Noisy. Hotel staff were moving furnitures in adjacent room at 2:00 - 3:00 am. The screeching noise disturbed our sleep. We had to complain three times before the front desk/concierge took any action. Our first two complaints were met with denials by the hotel, so we had to invite a hotel staff in the wee hours of the morning to verify that the complaint was legitimate. Also, the rooms are obviously not soundproof so you will hear loud, thumping music until 11:00 or so. The food: some restaurants were good or good enough, but avoid the buffet if you can. Some of the food was downright inedible, especially the beef and sausages. And the service is very slow. Expect a 20 minute wait before they take your order. The beach: Not great. Not the white sandy beaches one imagines of Cancun. The staff: Some were nice, a few were grumpy. When we asked for a non-alcoholic cocktail, one server suggested we just drink water.
Stayed 4 nights in May 2024