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Krystal Cancun

3.5 star property
Krystal Cancun welcomes families to its beachfront location for Mexican cuisine, shopping, poolside relaxation, and rejuvenating spa treatments.

Choose dates to view prices

Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is AED 460
AED 574 total
includes taxes & fees
3 Jun - 4 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on 3 June 2026 start from AED 460, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun?

Some rate plans available at this property are all-inclusive.

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.2 mi (3.5 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.0

Cleanliness

7.8

Amenities

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 663 out of 1547 reviews
Rating 8 - Good. 351 out of 1547 reviews
Rating 6 - Okay. 235 out of 1547 reviews
Rating 4 - Poor. 136 out of 1547 reviews
Rating 2 - Terrible. 162 out of 1547 reviews

Reviews

Verified

8/10 Good

George H

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a very good location and the food was very good
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff was super friendly
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Hasani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service ! Friendly staff, clean rooms
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Beautiful area to stay, close to beach. Clean and friendly staff
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like is a good hotel clean the staff is friendly the beach gaviota azul is the best, one thing wrong will be the the handle to control the hot water and cool,I just have breakfast and is good I eat outside the hotel but is worth to buy the all inclusive if not the restaurants are expensive
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, super friendly and made sure we had an amazing stay!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this resort is where you want to be. Waves don’t hit hard here . Food was great. Rooms were clean
Stayed 5 nights in Mar 2026
Verified

8/10 Good

yaxin

Liked: Cleanliness, amenities
Location is great, and all restaurants, shopping malls are in walking distance. Hotel breakfast is also great
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
This time was a lot better from us, the A/C was working and they are investing back on the property, we were treating very well by staff, i bought my reservation from August last year and they accommodate everything we asked, krystal cancun is one of the best hotel.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view. Property and staff excellent. Very clean, comfortable and relaxing.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Cristian

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff, we loved the buffet. Location is great. Our whole family completely enjoyed vacations.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Ricardo

Liked: Amenities
Staff was super nice
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities
The food was great, the property looked a little dated but the service was always there. I never waited for anything and that was awesome. I think it has the prettiest beach in cancun so if you are about the beach and the look of the water, this is the spot! I would go back 100%
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

HIEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not use airport shuttle. Breakfast is great!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, amenities
Amazing experience for me! Staff were courteous, Housekeeping was very good. Though buffet could have been a little less expensive!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

MAXINE R

Liked: Cleanliness, staff & service, property conditions & facilities
The access to beach/ocean makes this place worth every dime.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Daniel L

Liked: Cleanliness, property conditions & facilities
Clean room, staff was nice, amenities was nice, beach & pool area was beautiful. The ocean was beautiful
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Shantel

Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great and the staff was amazing. The only opportunity for improvement would be the dinner options, which I’d rate a 5/10.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Friendly staff. Great location. Good experience with Expedia and Krystal hotel. Highly recommend
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chris Joseph

Liked: Cleanliness, property conditions & facilities
Rooms and resort were very clean. Staff were amazing. Especially Carlos our waiter on the beach. Could use some bacon or sausage for breakfast.
Stayed 8 nights in Jan 2026
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service
The location is great, the staff was amazing very kind and attentive!
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Joanna

Location is great. Beachfront, beautiful beach. Rooms and Beds are clean and comfortable, but you can hear everyone passing by your room. One of the elevators was not working, which is annoying when you are on the 8th floor. Bartenders in the pool bar not that friendly. Don’t expect waiters to attend you in the pool, not that type of All Inclusive. Bartenders inside the lobby are fine. Food is ok. Restaurants are always full, the buffet will be your main option.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Room was basic but large and clean. I wish my ocean view balcony room want obstructed by a building near the pool! Breakfast was great between both of the restaurants.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Angel

Liked: Staff & service
Disliked: Property conditions & facilities
The place is maintained clean and the staff is great. The property needs major updates. Our room was nice but the shower door was falling and the main door to the bathroom wouldn’t lock. I paid for what according to Expedia was the best room in the property, so not was very disappointing to come to this. Another downfall is the hotel people trying to sell you activities and or timeshare, is almost like a flea market once you come to the lobby, very anointing to be approached every time for the same people.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Stacy

Liked: Staff & service
PROS: Ocean view with balcony was fantastic, beach was wonderful!! CONS: Bed and pillows a bit hard for my liking. Cleanliness could have been better, dispensers out of body wash and lotion.
Stayed 2 nights in Feb 2026