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Panama Jack Resorts Cancun - All Inclusive

3.0 star property
Travelers balance poolside cocktails with rejuvenating spa treatments at this beachfront resort, creating their own perfect mix of relaxation and adventure

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Guests unwind on the white sand beach with a massage at Panama Jack Resorts Cancun - All Inclusive. The resort features 9 international cuisine restaurants, racquetball/squash, volleyball facilities, and free in-room WiFi. Visitors praise the helpful multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard

Standard | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Standard

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Private bathroom
Hair dryer
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Junior Suite

Junior Suite | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Private bathroom
Hair dryer
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Private bathroom
Hair dryer
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Family Junior Suite

Family Junior Suite | Children's theme room

Family Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Private bathroom
Hair dryer
  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Junior Suite, Oceanfront

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Private bathroom
Hair dryer
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Premium Junior Suite

Premium Junior Suite | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Premium Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Hair dryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Junior Suite Beachfront Walk out

Junior Suite Beachfront Walk out | View from room

Junior Suite Beachfront Walk out

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Hair dryer
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Master One Bedroom Suite

Balcony

Master One Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Private bathroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Beachfront Infinity Swim Up

Junior Suite Beachfront Infinity Swim Up | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Junior Suite Beachfront Infinity Swim Up

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Hair dryer
Private bathroom
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Master One Bedroom Suite Ocean View

Master One Bedroom Suite Ocean View | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Master One Bedroom Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Hair dryer
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Master One Bedroom Suite Ocean Front

Master One Bedroom Suite Ocean Front | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Master One Bedroom Suite Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Hair dryer
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Free minibar, in-room safe, iron/ironing board, free rollaway beds

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
  • 127 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Located on the beach, Panama Jack Resorts Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Forum Beach. Traveling with kids? Consider Xoximilco and El Sol de Cancun. Be sure not to miss outdoor adventures like cave exploring, ecotours, and ziplining. Visit our Cancun travel guide
Map
Boulevard Kukulkan km 11.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Hermosa Laguna Nichupte de agua Salada y color hermosas
    Nichupté Lagoon
    1 min walk - 0.1 km
  • Chac Mool Beach which includes a beach, a coastal town and general coastal views
    Chac Mool Beach
    16 min walk - 1.4 km
  • Cancun_LaIslaShoppingMall_6075610_190
    La Isla Shopping Mall
    18 min walk - 1.5 km
  • Cancun_CancunInteractiveAquarium_6075622_448
    Cancun Interactive Aquarium
    4 min drive - 1.8 km
  • Cancun Forum beach Playa Gaviota Azul
    Forum Beach
    4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN)
    22 min drive

Restaurants

  • Snack Grand Park
    5 min walk
  • Flor De Sal
    5 min walk
  • Lobby Bar
    1 min walk
  • El Mirador
    6 min walk
  • Bubba Gump Shrimp Co.
    4 min walk

About this property

Panama Jack Resorts Cancun - All Inclusive

All-inclusive family-friendly property near La Isla Shopping Mall
Near Forum Beach, Panama Jack Resorts Cancun - All Inclusive provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beach cabanas, and beach massages, this property is the perfect place to soak up some sun. Indulge in a facial, reflexology, and a deep-tissue massage at Aura Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like racquetball/squash and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as mini golf and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool
  • Express check-out, babysitting (surcharge), and concierge services
  • Smoke-free premises, meeting rooms, and beach towels
  • A 24-hour front desk, a front-desk safe, and multilingual staff
Room features
All guestrooms at Panama Jack Resorts Cancun - All Inclusive include comforts such as air conditioning and free stocked minibars, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Furnished balconies or patios, free extra beds, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 3 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Casa De Rosa
  • Jack's Shack
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Playground
  • Racquetball/squash
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa treatment rooms
  • Sports massages

More

  • 1 building
  • Smoking not allowed

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Panama Jack Resorts All Inclusive-Formerly Gran Caribe
Panama Jack Resorts All Inclusive-Formerly Gran Caribe
Panama Jack Resorts All Inclusive-Formerly Gran Caribe
Panama Jack Resorts Cancun All Inclusive Formerly Gran Caribe
Panama Jack Resorts Cancun All Inclusive
Panama Jack Resorts Cancun - All Inclusive Cancun
Panama Jack Resorts Cancun All Inclusive Formerly Gran Caribe

Frequently asked questions

Does Panama Jack Resorts Cancun - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Panama Jack Resorts Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Panama Jack Resorts Cancun - All Inclusive?

Check-in end time: anytime.

What time is check-out at Panama Jack Resorts Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Panama Jack Resorts Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Panama Jack Resorts Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, La Isla Shopping Mall, and Forum Beach. Chac Mool Beach and Nichupté Lagoon are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Panama Jack Resorts Cancun - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

9.2

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 256 out of 505 reviews
Rating 8 - Good. 158 out of 505 reviews
Rating 6 - Okay. 46 out of 505 reviews
Rating 4 - Poor. 31 out of 505 reviews
Rating 2 - Terrible. 14 out of 505 reviews

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool was very small and crowded. Not very many palapas on the beach. Service was fantastic, however.
Stayed 2 nights in Nov 2019

8/10 Good

Alemar, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service very attentive, food was good I just won’t stay here again because they lie to me! I paid for professional pictures and I was told I was going to receive 2 canvas to my home, of course by surprise I received 2 very large pictures with no canvas. Really disappointed. But overall good customer service
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Friendly and very helpful staff. Clean and a lot of activity going on
Stayed 6 nights in Aug 2019

8/10 Good

Johnel, Central Ohio

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time!!!! Great family get away! As a family of four we stayed in the junior ocean front suite - it was perfect❤️ My husband and I stayed in the king bed and the kids stayed on the sofa bed - they said it was very comfortable! The beach party was so fun and watching the sea turtles come in at night to lay their eggs was a breath taking experience. We ate at the buffet for breakfast and dinner - it had good variety. Breakfast was my favorite meal and the the food around the pool was my next favorite food items- the fresh tacos and the burger stand was sooooo good. The staff was very kind and helpful. We were never bored. So happy we took this trip and we will go back!
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in an excellent location, very clean, remodeled rooms, great place for kids they have their own section, staff was great, refilled my drinks quickly. Dislike was the wait time to check in (about 45min) and never tried the Italian since it was always a one hour wait. But overall good enough to go back.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a great experience , but the check in process was very slow. The property was beatiful
Stayed 6 nights in Jul 2019

10/10 Excellent

Geline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and perfect customer service! The hotel itself as well as the beach were stunningly beautiful and sparkling clean. Staff was friendly and treated us like royalty. I just wish the pools were open 24/7 or at least a few hours later than the current hours. It’s also kid-friendly! We had a great time :)
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the look of the rooms/hotel exterior modern and Greece looking. Needs more variety of food
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This vacation was a destination wedding. Everything was perfect. The resort had many activities for the children.
Stayed 5 nights in Jun 2019

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Not much of a selection for dinner and restaurants are very small and making reservations is very difficult.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the availability to dining at all times, lay out of resort and service.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Hotel pools, Beach is really bad I had an allergic reaction because of zargazo, no body advise about this issue; also buffet closed and open for lunch very late; some restaurants closed without previous advise and some part of hotel were closed to private party; for me not a good experience at all; we feel discriminated because the way of staffs tried to us and another nationality; they were specially to another guests (not to mention where they are from) and they were trying as a second guests. WE DO NOT RECOMMEND to a friend.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Staff was really nice and felt welcoming everyday. Will definitely be coming back to this hotel.
Stayed 6 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
La actitud del personal de Recepción, terrible. Las tarifas un dia son de 300.00 usd, y al siguie te, por el mismo tipo de habitación es de más de 700.00usd. No toman RESERVACIONES en domingo
Stayed 2 nights in May 2019

10/10 Excellent

Anne, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff members of the resort were very friendly and helpful. I was definitely impressed. I thought the number of restaurants were appropriate for the size of the resort and the coffee shop was great as well.
Stayed 4 nights in May 2019

10/10 Excellent

Diane, Petersburg, Michigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful walking in- the grounds and rooms were well kept up and beautiful- great maintenance crew, you could always see someone working to keep it perfect.
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
I liked access to the beach. The room was put together poorly. The tile work in bathroom was done by someone unprofessional. The balcony was so small you couldn’t sit there. The wall were so thin it sounded like there were no walls at all Restaurants were bad had to eat outside hotel Our room wasn’t ready until 6 pm
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy and everything is near by, shows were ok, but cute to watch
Stayed 7 nights in Apr 2019

10/10 Excellent

Margarita, San Jose,CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my wedding here and everyone was super nice, attentive, and helpful.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the swim up balcony. The staff is friendly and very respectful. I love this resort and will highly recommend it to everyone I know. Chef CarloS.Sansores is wonderful. The entire staff especially Carlos, Cap.Saul waiter.Gasper, Abel andCap. Jesus Hunzalo.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can say nothing. It`s a greatest hotel.I will visit again
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re staying at this resort be prepared to use the word “no” a lot. When you first arrive you are immediately asked to upgrade your room, in our case it was twice, as if the first upgrade we denied wasn’t good enough. Than you are shipped over to another staff member who pitches you vip membership which again, not interested just want to get to the beach after flying all day. When you finally make it out of the lobby to get to the beach, you stop for your towels. The towel hut doubles as a waterspout kiosk so every time you go to get towels you are asked if you want to sign up for any activities ( that are not included in the all inclusive). You finally make it to the beach and think “I’m finally going to relax now”. But then some one from the spa comes over to sell you massages and other packages multiple times through out the day. We actually did go to the spa one day and it was wonderful but we were annoyed that every day after that we were still bothered by them asking us if we wanted any other services. Not to mention the parasailing, jewelry, clothing, and cigars that you are asked to buy in the beach which is not the resorts fault but still just adds to the whole theme of always having to say “no”. After a long day on the beach you’re finally ready to eat something other than the buffet and would love to enjoy 1 of the 3 restaurants on site but find that they are already booked until almost 9pm even though you can’t make reservations. We ran into this problem man
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going into the vacation, I was nervous because I read a few negative reviews about the hotel but after experiencing it first hand, I can honestly say we all loved it and we look forward to returning back soon! The resort is very family friendly and always has activities going on for the kids. The staff is also very friendly.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for all ages!!! Beautiful, food is delicious, lounge is fun So many activities
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great decor. Uber friendly and knowledgeable staff. Rooms looking s little dated maintenance wise. More sit down restaurants would be a welcome addition. Hipolito in the Mexican restaurant and his display while making after dinner Kahlua and coffee was excellent.
Stayed 5 nights in Mar 2019