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"Overall, my stay was pleasant. The staff was attentive, and the customer service was top-tier. Even though there was sometimes a language barrier, the staff still did a great job communicating and making guests feel welcomed. There were a lot of food options to choose from, and the drinks were well balanced. The buffet food was okay, but I found the restaurants to be much better and would recommend making reservations there when possible. The resort has trolleys that drive around every 5–10 minutes, which is convenient. However, they can sometimes fill up quickly. I personally found it easier to walk to most places rather than wait for the trolley. One thing to expect is a delay during check-in. Because so many people arrive at once, the line can take around 30 minutes or more. The staff does move as quickly as they can, but it’s something to be prepared for. My only issue was the cleanliness of the room when I first arrived. However, when I reported it, housekeeping addressed the issue immediately, which I appreciated. I would also recommend bringing U.S. dollars, as they tend to have more value and are easier to use than pesos in many situations. Overall, I would rate my experience 8 out of 10. I would return to the resort area again, though I might try a different resort next time."

"Everything was great "

"The pool was incredibly clean. The staff were all friendly and helpful. We especially liked José at the Sensai restaurant. The food was delicious and there was a large variety to choose from. The beach was very large and sand was soft."

"Yes i wish they had a pool i will definitely be going back for 5 to 6 days instead of 4 days"

"I did not have a beach view "

"Our overall stay had some positives, but there were a few major issues that really affected our experience. First, I want to mention that some members of the staff around the resort were genuinely kind and helpful. Housekeeping and a few employees in the common areas were friendly and welcoming, which we appreciated. Unfortunately, our experience at the steakhouse near the buffet was extremely disappointing. The service there was awful from the moment we sat down. Our server clearly did not want to be there and was very rude to our table the entire time. It felt like we were an inconvenience rather than guests. The food was also very poor. The salmon was served completely burned, and overall the meal was one of the worst we had during the trip. Another serious concern was the lack of security in the disco. There was no one monitoring the crowd or checking for people who were clearly overly intoxicated. On top of that, many people were smoking inside the club, and no staff members were addressing it. The environment felt unmanaged and uncomfortable. While parts of the resort and some staff members were pleasant, the poor restaurant experience and lack of oversight in the disco made the stay far less enjoyable than it should have been."

"Staff was amazing"

"Privilege Package was NOT worth It! We Checked Out Early! We rarely leave negative reviews, but our experience at this property was disappointing enough that we decided to check out early and move to another hotel. We booked the Privilege Package on the adults-only side, expecting elevated service and amenities. Unfortunately, the experience did not reflect what was advertised. Service was a consistent issue throughout the stay. The front desk rarely answered calls, and when we arrived our room was not ready until 4 PM. Although we were told we would be notified when the room was ready, no one contacted us. We had to repeatedly return to the front desk to check ourselves. Food options were also very limited. Most restaurants close at 10 PM, and there are no late-night options on the property, not even a coffee shop. For a resort of this size, that was surprising. In addition, the food often did not taste freshly prepared, and after drinking the water I unfortunately became sick during our stay. The Privilege package advertises butler service and transportation by cart, which was one of the reasons we booked it. One evening it was raining heavily and we requested cart service to get to dinner. We were told the cart was unavailable because it was charging, which meant we had to walk in the rain and arrived completely soaked. The gym facilities were also disappointing. The treadmill could not be adjusted to an incline, and the following day the gym was closed due to air c "

"Great resort and staff"