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"We had such a blast at this resort! Robelin from the Elite reception was very attentive and helped us the whole time we were there. "

"Yes very much so"

"Room clean no airport shuttle from hotel hotel bathroom smelled of sewer"

"Rooms were clean, staff was great! "

"Loved the beach"

"Serenade is a beautiful property with a great atmosphere, but there are a few areas that need improvement. The shower windows and some fixtures (sink handles, lamp buttons, hot tub) showed rust and needed better upkeep. I booked a hot tub room, but the water didn’t get hot, the jets didn’t work, and there was black residue coming through. I also saw a live roach on my table at the buffet. Staff did move my room after I reported it, which I appreciated. Breakfast options were limited with no other places to eat in the mornings. Overall, the resort is gorgeous but needs better maintenance and cleanliness"

"All restaurants need improvements, the food quality, presentation, ambience, and service. The menus are not exciting. They don’t serve salads or healthy sides and the protein is low quality. The duck was over salted, the fish was over cooked and dry, the appetizers are very small. Overall, not satisfying dinners, also service at the restaurants luck hospitality. "

"No snacks in our room like the others had so bring them if your in the Adult only section "

"Good stay. Great set up for New Years Eve at a reasonable price."