Search Vacation Homes in Carterton

"From making our room booking, adding food bookings and treatments was hassle. Getting through on the phone was just ringing out, so I tried messaging which took a week to get an unsatisfactory answer. We booked rooms and spa package but still had to pay extra to go for a swim on our arrival and then they wanted extra for slippers. The rooms are small and mediocre, we didn't have lake view thus we looked out on a golf cart. The spa was tired and a bit grubby looking, water jets barely worked, sauna and steam room were large and nice. Treatments and staff were good. First night we ate in boathouse. It was dreadful, they asked if we had dietary needs we said yes gluten but the couldn't accommodate our needs. Our foccachia never turned up. The steaks were cold and the desserts were very poor, Bill was £220 for 4 which included a cocktail each which were delicious. Next morning we had breakfast in brasserie it was superb ... huge choice and best quality. Staff were excellent and so was our afternoon tea. It could be so much better, I dont think I would recommend or make a return visit"

"Breakfast it was very good.Staff very helpful and kind...The only issue for me it was the toilet was not ventilation..."

"Hotel recomendable"

"Beautiful, clean room and very spacious. Staff very friendly and helpful. Spa ok, not the cleanest, hair on floor. Pool was nice. Great being able to walk into Oxford along the Thames river path. Would definitely stay there again."

"Lovely hotel, pleasant staff. Approximately a good 20 minutes walk from the town centre. Great to have parking"

"The Mal is superb every time. As cool as the hotel is, the staff is what makes this place so great. Fantastic each and every time. And the food is excellent too."

"Property was under major reservation and we were not advised in advance. Food menus is limited."

"None all was fine"

"Staff very friendly and breakfast very good all round great hotel with a lovely room ,enjoyed our stay"