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"Super friendly staff, beautiful room, very good food (cinnamon)!"

"I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated. On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them. Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning. "

"Great"

"Good hotel. Good area."

"Great service, nice facilities, gym was great"

"great location, superb service"

"Immaculate hotel with luxury feel. breakfast buffet was incredible"

"Just another Hyat .. perhaps a bit unpersonal, with few areas for small group meetings. The place felt industrial, although very clean and pompous with great service. "

"Great breakfast with multiple options nearby as it's right in the middle of downtown area. Staff is super nice and no issues during the stay."