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"Breakfast omelets and custom eggs were dreadful. Worker didn’t understand much English, all was overcooked."

"They did great job overall! I loved the unlimited water fountain in the hotel!"

"Fantastic customer service!"

"Nice simple hotel. Would have preferred an electronic kettle in the room as I like warm water. Otherwise location is great, easy to get to and to attractions "

"Amazing stay! The room was spotless, modern, and very comfortable. The staff were extremely kind and helpful throughout our visit, and the location couldn’t be better — walking distance to everything in Lucerne. Great amenities and overall a fantastic experience. Highly recommended!"

"Staff and hotel were phenomenal. Jasmine was our favorite. what a beautiful and helpful young lady. All the staff were excellent. "

"Proximity to Old Town and bus station and the grocery "

"Nice property! There is a funicular that brings you down to the city. Not too far of a walk to the city center! "

"Nadim was awesome. He truly made our first stay in Switzerland memorable. We liked the accommodations so much we decided to stay an additional day. He added it at the same rate and included breakfast. He even brought a fan up to our room while we were out, since there’s no AC and it was hot (for Americans). Definitely will stay here on our next visit "