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"The hotel has a great location for walking Hanoi and visit turistic places. You have to check you book a room with windows (many similar good hotels in the Old Quarter offer rooms with no windows). Great brakfast. Pool is on the roof and has little space around but it is enough to refresh with great views."

"This hotel was very good value for money - the room was big enough and very clean; there were enough choices for breakfast, including full english breakfast. The biggest value of this hotel are staff. They are extremely helpful, very motivated and speak excellent english. We were treated as special guests! The staff arranged various excursions, train tickets, and even took us to the train station. We would stay in this hotel the next time we visit Hanoi."

"Amazing Hotel. Will visit again"

"The Lotus Boutique hotel is superb in every way.the staff are friendly and so helpful. Nothing is too much trouble for them. They could not have been more helpful and let us leave luggage while we went to sapa,then let us shower when we came back. The rooms are clean and spacious with all amenities provided. The location is excellent and you can walk to all tourist locations. Many thanks to Anna for all their help. A real gem of a place."

"This hotel is beautiful, spacious and comfortable. The service is impeccable. I would definitely stay there again. It was truly exceptional."

"Came to Hanoi for 10 days and stay at La Nueva the whole time, great boutique hotel with beautiful staff that makes sure your stay is exceptional , great prices ,beautiful spa, excellent location, yummy food, clean/quiet rooms that maintained perfectly!awesome location! Thank you for making my vacation memorable and being so attentive to all my needs!"

"Always stay in Lotte hotel every tine my viait to hanoi for business, great room, great service, great food. "

"No complaint. We had a great stay. The staff are super friendly and helpful! "

"Lovely hotel in the heart of Hanoi - lovely staff too"