Search Cottages in Chepstow

"On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning."

"Breakfast was nice, nothing special. Choices of bread Cereal and a few pastries, cold meats and cheese. The hotel spa was clean, and not too busy with about 7 loungers and a few chairs. The spa isn’t quite as glamorous as the pictures suggest. The hotel staff were very friendly and very helpful especially the staff on breakfast All in all a very pleasant stay and would stay again "

"This was my second time staying at the Leonardo and it did not disappoint. Myself and my partner had a wonderful stay for his birthday. The hotel is the perfect location for all different things such as the train station, Cabot Circus or the old city. Parking was great, we parked at the Gardiner Haskins car park which was a 2 or so minute walk from the hotel. And really easy to get to from the M4 without having to drive deep into the city. The staff are always so lovely. Special shout out to Cheyenne who I have had the pleasure of seeing on both on my stays and is just the absolute loveliest."

"Hotel is so easy to get to. Rooms clean and tidy a little bit tired looking but everything worked and was thoroughly clean. Staff are really helpful. Parking is so convenient and makes the stay so easy."

"good location. staff well trained. breakfast very nice."

"not had breakfast can't comment"

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"Handily-located with its own co-located car park, the hotel was a perfect place to stay for a midweek visit to the city. The hotel has evidently had a modern interior makeover at some point and features interesting contemporary décor throughout. Our comfortable twin room had everything we needed for a short stay and at a decent price. Whilst English staples are available, the in-house restaurant majors on Indian cuisine and our butter chicken was delicious. Car parking for guests is £19 for 24 hours at time of writing and this was a very handy amenity as it allowed us to leave the car safely stashed away after checking out whilst we visited the University during the day. Friendly staff and a welcoming atmosphere helped make this a great stay. "

" Clean Rooms. Helpful Staff. "