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Probably the best Hotel in Guatemala !

We stay here every time we travel to Guatemala. The restaurant is amazing, the breakfast is delicious! Staff is super friendly and I love the location m. Walking distance to shopping mall and restaurants if you want to venture out. I also love they take you to the hotel.

Beautiful

Great staff throughout. One of the best Ive ever had!

Very friendly staff.

The staff is wonderful. Excellent service and very clean and comfortable rooms. My only complaint would be the beds seem very hard but that would be a personal preference to have a more comfortable bed.

Our stay was short, but the hotel was conveniently located to both the city and the airport

Centrally located. Access to many restaurants, Church and even a green area to jog (if early in the morning). Rooms are upkept with modern amenities. Great for a short stay for either business or pleasure. Great comfortable bed. Except for the hot water, in the shower that failed the first day, I cannot find any flaws to this hotel. BTW, the water was back that evening... dont know why, so I did not complain to management. Would definetely use again in another trip.

Very nice property, staff super professional, excellent location, excellent breakfast. Thank you so much everybody, thank you so much the lady Azul who works in the ice cream shop, very nice professional

Very clean, employees were most accommodating. Somehow, I was able to make my needs clear to them. They speak very little English and I speak no Spanish. My only complaint is no face cloths were provided. But this was also the case at other hotels. It is a very safe and secure hotel. I felt very comfortable.

Clean, modern, great location, excellent place for a great nights sleep.

The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.

Clean. Very friendly staff. Good breakfast.

The information online is a little bit confusing than when you get there in regards to what is included in breakfast and what is extra. That was my only issue. The property does have an elevator although small.

Unbelievably incredible hotel! This place is a PALACE! The pictures shown online do not do it justice. I created an entire photo album just of photos I took in the hotel! The grounds are exquisite, the halls are filled with incredible artwork and statues. The pool is wonderful. The suite we were provided with was fit for a king! The restaurant and the bar are sensational. I only wish we could have stayed longer! I did not want to leave! This hotel provided 10 times the luxury, security, beauty,...