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"The property was in good condition and clean. The only negative thing that was noticeable is that there were not enough proper tables and chairs where the height was proportionate. The majority of chairs were actually sofas and pouffés which were very low compared to the tables. Other than that, the stay was very enjoyable and we would go again."

"We recently stayed for two nights and overall had a really pleasant experience. On arrival, we were warmly welcomed and offered a complimentary drink each, which was a lovely touch. Our room was ready ahead of the standard check-in time, which made things much easier. The room itself was clean and well-presented, as well as the bathroom and shower area. The beds were also very comfortable, making for a good night’s sleep. We made use of the leisure facilities, including the swimming pool and sauna, both of which were enjoyable. Unfortunately, the steam room was out of order during our stay, and the showers in the changing rooms weren’t working either. This meant having to go back into the pool area to use the showers, which was a bit inconvenient. In the evening, we spent some time in the bar area, which had a nice, relaxed atmosphere. Staff throughout the hotel were friendly and helpful. The location is excellent right in the centre of Bath and just a few minutes’ walk from the Roman Baths, making it ideal for exploring the city. Parking is a bit less convenient. You can pull up outside the hotel to unload, but it’s only a short-stay bay. The recommended option is Charlotte Street Car Park, which is about an 8-minute walk away. It’s not too far, but it is an open car park. We paid £68 for our stay, as it had to be booked across three days, which felt quite expensive on top of an already pricey weekend. We didn’t eat at the hotel as breakfast seemed a bit steep in price"

"Was a lovely hotel. Unfortunately woken at 5am by very noisy team delivering what looked like linen or bedding in metal cages. Don’t get the poached eggs though. Mine were filled with water somwhow"

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Friendly and welcoming staff. Excellent dinner and breakfast. Building with character in central Frome. "

"The spa was nice but good do with some tidying/refurbishment"

"The location of this hotel is GREAT. Everything is walkable. We selected a rate offered on Expedia that included valet parking(convenience) and buffet breakfast (excellent). We booked “premium king” which is NOT a Canadian or American King size bed. It is more like a queen. I learned that you really need to book a TWIN bed room. Then ask them to “zip” the 2 twin beds together. Also be careful when you check out, we had prepaid on Expedia (3 months prior when I booked) but the booking didn’t show this and they wanted to charge me.I had my receipt indicating PAID and this took a number of calls and digging and explaining from their side. BE CAREFUL. The reception staff were friendly sorting this out. I just found it fishy. "

"Pleasant stay, lovely by the river site. Very friendly and helpful staff. Highly recommended"

"The staff were very nice and had no issues with them, the surrounding area was great, plenty of shops and things to explore. The Hotel needs a fair amount of work to bring it up, the room although clean needs redecorating, scuffed torn wallpaper, chipped furniture, cracked tiles are not a good look. The room is next to the town centre but it was very noisy so we hardly slept, two beds were pushed together and they were very uncomfortable, one dipped to one side when you laid on it. The food was nice but the restaurant needs decorating as well, damp on the ceiling and down the wall, tables and chairs are scuffed, carpet not great, this is no reflection on the waiting staff as they were very nice and professional. The scrambled eggs at breakfast were like rubber, no care taken to cook those, poached eggs were fine though. The hotel has a lot of competition around it so it needs to up it's game to get returning customers."