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"The area is very walkeable specially train station. Staff are outstanding"

"This is always my first option when in London. The best thing is the staff: very kind."

"Room was good"

"My only comment is the body wash by bath was empty as was the body lotion."

"Airport shuttle was on time and efficient "

"It was not bad at all"

"The room was spotless and staff very friendly and helpful "

"First off John at the front desk was great. Super friendly and checked us in quickly. The room we had was the studio suite. It came with a two burner stove, large fridge, a dishwasher and a washer dryer combo. Unexpected but perfect for our 10 day trip. The staff was always helpful but the room was only cleaned once for our stay. That was fine. We got toilet paper when we needed it and if you needed it you could tell the desk and housekeeping would empty your trash. The bed was very comfortable. The only issue was the tub/shower drained slow. All in all a great way to visit London. "

"Very quiet — nice comfortable beds. Great breakfast. Late check out time. Walked to terminal 4 in an enclosed walkway. Highly recommend this hotel!"