"When I checked in I was provided a substandard room and not the panoramic view room that I booked through Expedia. Unfortunately they were fully booked and could not accommodate us. This was for a special occasion and we left very disappointed"

"Wasn’t too impressed that you had to join the loyalty programme to access the wifi."

"U"

"Extremely dissatisfied — this was by far the worst hotel experience I’ve ever had. When we arrived to check in, we were told that we had to wait 40 minutes because, despite having a reservation, the hotel was fully booked and there were no king-bed rooms available. After waiting for an hour, we were finally assigned a room, only to have to wait another 30 minutes for a technician to check the air conditioning because it wasn’t working. We were then told that we would have to be moved to another...