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"Considering that this is a well known chain of hotels, i would consider this one to be average. The reception staff need to listen to the customer and repeat back what they understand. As my account was a mix up with another room that i was also paying for so NO CHARGES should have gone on that room, and i asked to be able to charge to my room, which again was NOT initially set up. The bedroom windows didnt open the "air con" just moved the air around well a desk fan could have done that. The breakfast food was warm at best, the toast and coffee was the hottest items available. The evening meals however where GREAT really nice and well worth the money. Just all in all sadly average."

"Super comfortable room, great breakfast, good dinner options (shame no room service) and lots of parking "

"Wondwrful staff. I arrived at night very tired. Staff made me instantly welcome, still smiling and polite despite the hour. Explained everything about breaksfast, free coffee etc. Room very comfortable and slept well. Breakfast: there was plenty as well as many staff to ensure fully stocked and dirty plates removed. Checkout was quick and again done with a smile. The price for this hotel in the town centre was cheaper than those nearer the airport but still close by. And breakfast was included whereas most of the others charge extra, making the value even better. I was not expecting much out of the hotel based on the price and was very pleasantly surprised. Quality was very good, but the key point has to be the staff. They are a credit to the hotel. "

"Nice food but the staff seemed rather unprepared. They put all my food on another room and when I pointed out it was missing they didn’t even say thank you. They had already told me there was nothing to pay and good bye.. "

"Lovely property, nicely decorated a short 4 minute walk from the station. Lots of shops and cafes around. Staff friendly and lovely air conditioned rooms. My only gripe is the local cafes felt a little male heavy. I stayed with my husband and we both felt a little uncomfortable walking by but maybe that’s just us."

"Stunning anniversary break. Amazing decor, friendly staff and sweet touch for our anniversary. Thank you. We will be back. "

"need larger bathrooms other than that it was fine"

"Very clean and comfortable . Staff welcoming and professional "

"Amazing staff and service, room was super clean and food in the restaurant was lovely also will definitely be back "