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"We recently stayed at this property for just 2 nights as a base while exploring London, and we barely used the place, making it impossible for us to cause the kind of stains they later claimed. We received an email stating that a portion of our deposit would be kept due to “extra cleaning” for marks on the wall - which were already there when we arrived and are completely normal for a well-lived space and for a torn throw that was already in poor condition upon check-in. We made sure to leave...