"Waited in a line for 2 hours to check in, bag drop system was complicated, lobby is very nice, rooms are okay, small, and a bit dirty."

"The room was well maintained cleaning staff exceptionally helpful. Reception and door staff very pleasant and welcoming"

"What I liked about the property is that it was conveniently located. However I do understand that the hotel is like a hundred years old... however the property is dated because of little things...what I didn't like it still has carpet throughout...Also the bathroom faucets.. they have two separate parts to the shower and the water pressure was not so good. Love that the bath tub is deep. I would not say that the whole property needs a facelift but getting rid of the carpet...updating the...

"Clean room great area"

"Bien el lugar"

"The Refinery is a hidden gem in Midtown. Excellent location to go anywhere in the city and have a larger more comfortable resting area. We have also stayed there for the Thanksgiving parade and loved the proximity and access. Wonderful hotel, can’t say enough."

"My overall day was fine. The two issues I had were that the hotel did not have a bottle of drinking water yet provided a Keurig. Also, I had arrived close to 11 o’clock and it was too late for me to get water from the store. The other issue I had was the test of fire alarm system at 10:00 in the morning. Why couldn’t the test be performed at a later time."