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Staff at the check in desk, she was very helpful and kind.

Staff, rooms, hotel , shuttle to amd back airport

Service to the Airport is not free, is 5 Euros per person, not bad, but is not free. Good thing they have lockers, which is very convenient, we left the luggage two days earlier, and went to Paris, and check-in without carrying the big luggages. Clean, breakfast was ok.

Clean rooms and friendly staff

Excelente relación precio calidad, buen desayuno y shuttle gratuito al aeropuerto

Great hotel if you are taking a flight the next day. Great staff!

Great workout and pool facilities that is near the airport.

very convienient location to the airport and the metro to downtown. the shuttle service to the airport was great.

Hotel exterior was deceiving. Convenient to airport and Metro to other areas of Madrid. Interior was attractive and modern. Rooms were somewhat dated, but very large in comparison to typical European style, clean and comfortable. Bed was firm. Restaurant food was good quality for the $$$.

Really loved staying here! We booked pretty late for our trip so we knew that this hotel was not near the city center. However it was a 5 min walk to the nearest metro station and then a 30 min metro ride to the center of Madrid which goes by a lot faster than you think. We were worried about using the metro but it was actually pretty easy! The hotel was pretty basic - heating, towels, hot water, mini fridge. Basically all the necessities. We enjoyed our stay. Our favorite part was that they...

New hotel, very clean, friendly staff, love the eco-friendly design.

Friendly and helpful staff. Nice hotel, very clean. Location isn't good to have fun around but perfect if you have to go to the airport next day.

Everything was absolutely amazing. This is our second time staying there they even went out of the way to deliver my wife’s bag that she forgot in the taxi. Anytime I come to Madrid I will stay at this hotel. The food was good and the staff was amazing.

As noted in other reviews this hotel is in a residential area which equates to a quiet and secure stay. Very attentive and helpful staff at all levels. We stayed here at the beginning of our stay and then again tens days later prior to leaving for a total of five nights. Both times were wonderful. The breakfast is expansive and complete. "Fresh" squeezed orange juice daily. Complimentary beer, wine, sandwiches, small salads, coffee and tea all day. An honor liqueur bar. Very clean and well...

Incredible views and a beautiful place to stay

We had a family double room for 3 adult and it’s roomy and comfortable. Right on Gran Via so it’s so easy for shopping and dining. The hotel has a roof top bar which has a beautiful view of Madrid. It’s an excellent place to spend the evening with friends/family. The breakfast is GREAT with very nice setting and excellent varieties. Very happy with our stay.

We had a short stay here, however it was perfect. The room was very spacious and clean. The lobby was lovely and the staff was very welcoming. Would definitely stay here again!

Great stay! Close to decent restaurants, museums, and important destinations. We arrived early before official check-in time and they promptly gave us a room…a huge relief for weary travelers. Service was top-notch.