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"The staff were friendly and helpful. There was a useful lift. Parking was confusing. Parking in front of the hotel cost £10 for 24 hours but guests weren’t told about parking at the back free until they’d booked in. I stayed in a family room with my 2 granddaughters for 1 night , the room I was given was nothing like the family room in their promotional photos. The girls were in bunk beds, not single beds as expected. The lower bunk bed’s metal light was extremely loose. The room decor...

"Room was big which was a plus tv wasn’t working Neither was the toaster or coffee machine at breakfast time and the foreign Barman could do with going on a course for mannerismn. Apart from that the hotel was ok"

"Clean room, friendly staff and great parking"

"I was not expecting much as it was a bargain basement price . Hotel is dated and looks tired . The room was clean , bathroom spotless and the bed was really comfy . Staff were extremely helpful . Definitely recommend for a tight budget was perfect"

"Charming and unique historic hotel. Its an older hotel that’s beautifully furnished. Lots of windows, comfy chairs, a nice bar and dining room. It’s right off a main road and close to the Airport, so it’s very accessible."

"Love staying at the hotel, great friendly staff with amenities and room exactly what expected."

"We had a bay view room which looked directly out onto the harbour which was lovely to wake up to The room was spotlessly clean and modern with everything we needed built in. The tea and coffee station was tucked away nicely and there was a full size fridge with a freezer in. We found this excellent as we were travelling so it gave us a good opportunity to freeze our ice packs for the cool bag and chill our drinks down for when we set off again in the morning. "

"The check-in process was disappointing because I had to ask about nearly everything. The listing stated that a parking tag would be provided if parking was included, but none was given. When I asked, I was told that parking required an additional fee, which was then added to our room. The pool also costs extra, and unfortunately, it was not worth it. We went to use the hot tub but were told we couldn’t use it because the bubbles weren’t running. The staff member who told us was not friendly or...

"Name was changed to Brentwood so was looking for Highland. Bed comfortable pillow was 2 cushions in a pillow case. Old hotel needs refurbishment staff helpful friendly. Great location. Would stay again"

"A very poor quality room and not properly equipped for 2 people!"

"Staff were excellent, rooms were fab & it was a fantastic stay! We will definetly be back if we are that way again."

"Perfect! Now nothing to fix"

"The room was neat and clean and tidy. It was very basic, but I only needed a place to sleep, so it was fine. The staff were all very friendly and helpful. There was no food service or bar service available, so the public areas were always empty of people. The decor is up-beat and cool, but the building is quite old and full of "character", like old, squeaky, and quite uneven floors and stairs, The bathroom was in need of a fresh coat of paint. It is perfectly fine if you are not too picky. And...

"Perfectly good hotel but one of the more basic Malmaisons. In a large house with winding staircases, which are difficult for anyone who struggles with that. Pleasant staff. Limited food options outside of main service hours."

"Noisy hotel outside, your next to a lot of bars and clubs. Noisy cars going past a lot. If your wanting a chilled good night's sleep it wont happen here. Great if your looking for a hotel for a night out."

"Lovely room and view. Food okay."