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"New parking charge of £10 per day. Ants in bedroom, pool locker jammed and had to wait 25 mins to get clothes etc and asked for a towel to be told to use the hairdryer to warm myself. No plug in wash hand basin. Feel that hotel has been let to run down lately. Food expensive !!! "

"Our room was clean beautiful and quiet. The staff were friendly and helpful. The breakfast buffet had good options and seating in a castle like environment. We enjoyed sitting and relaxing in one of the sitting areas in the old Castle part of the hotel, to feel the nostalgia."

"The check-in process was awful and complicated. They wanted copies of my driver's license and ETA. And I sent that several times but once was not good enough. They wouldn't send me the access code because their online check-in system didn't work. The bed/pillow upon arrival had hairs and what looked like a burger on it. The hotel smelled awful. There was no window in one of the rooms - I am pretty sure that violates fire code/building code. The room we booked wasn't available upon...

"Staff were excellent very helpful and very friendly. Room was lovely , shower smelled strongly of bleach. By day 2 drain on shower was very smelly this is probably why it had been bleached. Bed was very comfortable and room had good amenities micro wave, fridge , safe, nice selection of teas etc. breakfast was a bit disappointing we booked in for 9am food was cold and some items overcooked . We would consider visiting again"

"When I arrived the lady behind reception was very efficient in checking me in, and giving directions to room . The Morning Receptionist was also very helpful as was the Dining Room lady . Best breakfast I have had in a hotel in a long time. Beautiful. All together a most enjoyable stay all round . Thank you , Banff Springs"

"Beautiful location, food was excellent. In need of an update to furniture and some fixtures."

"We arrived at Thainstone Hotel on Saturday late afternoon . We asked to book our meal for supper as we were going to a show just across from hotel , as the show starts at 7.30 , we needed to book a meal a bit earlier , the receptionist said we can’t serve meals till 7.30 as there is a wedding in process. She said she will ask the chef but he said no . Even a sandwich would b better than nothing , but no . She said she couldn’t even offer a bag of crisps as they hadn’t any of them either..So we...

"Direkt am Bahnhof gelegen ist dieses Moderne Hotel. Interesannter Aspekt ist das man direkt auch Zugang zu einer Shoppingmall hat die bei schlechten Wetter eine gute Indoormöglichkeit hat sich zu verweilen. Das Hotelzimmer war sehr Bequem und das Bett ausgezeichnet. Due Servicecrew reinigte es jeden Tag. Kann ich gar Aberdeen sehr empfehlen!"

"Very clean and modern hotel. You need to be early for breakfast thought went down at 9.45 Saturday morning and there was no bread left to make toast"

"Staff friendly and room clean and spacious. Bathroom well stocked with towels and shampoo etc."

"Everything was great! The staff, the food, the ambience of the hotel, all of it was awesome."

"It was fresh and had variety"

"Great location, comfortable clean rooms, and helpful, friendly staff. Will stay here again"

"Very comfortable stay! Great location and easy check in and check out. We ate the breakfast because it was included in our stay, but it was only okay, not great. Otherwise I wouldn't have paid extra for cold eggs and beans."

"Usual holiday in express"

"lovely place! standard room a bit small, but up to expectations."

"No breakfast "

"Room was clean and excellent. Breakfast was amazing. Location was great."